Furniture Parts Operations Manager

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Are you an experienced team manager who thrives on leading people and driving operational excellence?

We're looking for a confident and capable leader to take charge of our Furniture Parts Logistics Team, playing a key role in delivering a seamless, high-quality furniture repair experience for our customers. This is more than a management role - it's an opportunity to inspire a team, shape processes, and make a meaningful impact in a fast-paced, customer-focused environment. If you're passionate about developing people, improving performance, and creating exceptional service outcomes, we would love to hear from you.

What You'll Be Responsible For

Team Leadership & People Development

• Lead, coach, and empower a diverse logistics team to consistently meet and exceed performance targets.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Champion wellbeing and professional growth, supporting succession planning and multi-skilled development.
• Manage daily workload, resource allocation, and individual performance, addressing any issues with fairness and professionalism.
• Oversee recruitment and onboarding, ensuring new team members feel supported and set up for success.

Operational Excellence

• Own the day-to-day logistics operation - including stock control, supplier relationships, third-party logistics, and coordination with global manufacturers.
• Use performance data to identify trends, troubleshoot issues, and implement smart, scalable improvements.
• Ensure full compliance with documented procedures, company policies, and regulatory standards (including Financial Conduct Authority).
• Support the integration of new business streams, ensuring smooth transitions and minimal disruption.

Stakeholder Engagement

• Build strong relationships with internal teams, clients, and suppliers to ensure smooth operations and exceptional service delivery.
• Act as a key point of contact for escalations, resolving challenges with professionalism and care.
• Provide clear, data-driven insights to senior leadership to inform strategic decisions.

What You'll Bring

• Proven experience leading high-performing teams in logistics, supply chain, or a regulated operational environment.
• A natural ability to coach, influence, and energise others - across generations and experience levels.
• Strong analytical skills with a practical approach to problem-solving and process improvement.
• Confidence in managing stock, supplier relationships, and workflow coordination.
• Excellent communication skills, with the ability to tailor your approach to different audiences.
• Tech-savvy and comfortable using Microsoft 365 tools to manage data, reporting, and communication.

Core Competencies

Behavioural

• Takes Initiative
• Leads by Example
• Seeks to Add Greater Value
• Takes Personal Responsibility
• Strengthens Relationships Internally and Externally
• Generates Enthusiasm and Energy
• Treats Customers Fairly

Technical

• Client Management
• Resource Management
• Task Management
• Attention to Detail
• Systematic Thinking
• Knowledge of Systems, Procedures & Castelan Products is desirable but not essential to be considered for this role.

Why Join Castelan?

This is a fantastic opportunity to make a real impact in a growing business that values leadership, innovation, and customer care. You'll be part of a team that's committed to doing things the right way - for our people, our clients, and our customers. If you're ready to lead with purpose and help shape the future of our logistics operation, we'd love to hear from you.

How to Apply

Please submit your CV and a cover letter outlining your relevant experience through our Careers page: https://castelangroup.bamboohr.com/careers. Applications should be submitted by Monday 17 November 2025.