Funeral Director

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About the role:

Our funeral service teams work hard to provide a personal and professional service across Lincolnshire, where we have been supporting the bereaved for over 150 years. Showing compassion and empathy and delivering the highest standards of professional service, we support our customers through what can be one of the most difficult days of their lives.

As a Funeral Director, you'll be at the heart of this service. Providing the complete, sensitive and sympathetic service that we deliver for our communities and bereaved families daily. From the initial call, making the arrangements down to the finest detail through to conducting the funeral, you'll be there for your clients when they need it most.

• Supporting and guiding your client through the funeral process with help of the wider team
• Building strong and trusting working relationships with your customers, members and colleagues
• Taking a lead during funeral services, supervising, and conducting them according to the wishes of your clients
• Maintaining relevant digital and paper records along with other general administrative duties
• Supporting the preparation of the deceased for their funeral and any prior visitations on request
• Managing the Funeral branch and when needed other branches within our trading area

Please refer to the downloadable job description which is available on this page.

About You

We're looking for a professional and compassionate people person who has previously worked in funeral industry, with experience of arranging funerals. If you have a nationally recognised qualification in Funeral Directing - this would be a fantastic bonus, but is not essential. You'll need to have a full driving licence and show us:

• A wealth of knowledge of the funeral process with the confidence and compassion to handle all of the stages in support of your clients
• A passion for delivering high standards of customer service, alongside a professional and approachable manner
• Excellent interpersonal skills, able to demonstrate a high standard of professionalism at all times with both colleagues and clients
• Outstanding organisational and administration skills with a keen eye for detail
• Good literacy, numeracy and IT skills as extensive use of technology is required in this role

Our Funeral Directors are expected to sell Funeral plans as part of their role. As this is FCA regulated, successful candidates will be required to go through our vetting process, which will include identity verification, criminal background, reference and credit checks. These checks will be carried out by our partner organisation, Ecclesiastical. More information about these checks will be provided at interview.

When applying for this position you should recognise that the reverent care of the deceased forms a large part of our services so, you'll need to be comfortable in the presence of the deceased and in support of our clients.

Benefits:

In addition to working for a successful co-operative business, we offer our colleagues fantastic benefits, including:

• 30 days annual leave (including bank holidays) (pro-rata)
• Pension scheme (with up to 12% employer contributions)
• Generous colleague discount rates across our family of businesses
• Twice yearly discretionary colleague bonuses to reward you for your hard work
• Free tea and coffee provisions for all colleagues during rest breaks at work

We are an "Investors in People - Platinum" employer, meaning that we have been recognised as one of the country's top employers, offering progression opportunities to all our colleagues. As your confidence grows, you'll have the opportunity to build the skills necessary to further progress your career and help to open up future opportunities. Whether you're thinking of a future with us or looking to develop your skills with a community-focused business, we'll work together with you to shape your career for the better.

About Us

From a single store in 1861 we have grown to be one of the most successful co-operatives in the UK. We're proud to be able to offer a wide range of services from across our family of businesses. From Food Stores and Pharmacies to Post Offices and Support Services, we're a growing society made up of over 220 outlets and nearly 3,000 colleagues.

We're owned by our members, the people of Lincolnshire and surrounding counties, and have been for more than 160 years! Communities are at the heart of everything we do and motivates us to deliver more than great customer service. We support them by sharing dividend with our members, investing in new and improved services, raising money for charity through our Community Champion scheme, supporting local schools and so much more! Find out more about us, our purpose and wonderful colleagues here.

We work together as a Society and are committed to ensuring our recruitment process is barrier free and as inclusive as possible for everyone. If you need any adjustments, would like us to do anything differently during the interview or would like to get in touch with us about anything else, please contact our Recruitment team on (01522) 533316, or alternatively you can email [email protected].

We may choose to close our vacancies in the event that we receive a high volume of suitable applications, so we encourage all candidates to apply as soon as possible.