FTC Global Media Operations Director

BRAND: Starcom
Job Function: Client Management
Location: London, United Kingdom
Experience Level: Specialist
Workplace Type: Hybrid

Company description

With a history that dates back over 80 years, Starcom is a global communications planning and media leader. We are an agency still grounded in our founding principle that people are at the centre of all we do. Each day, we apply this belief to harness the transformative power of data and technology to inspire and move people and business forward. With more than 7,000 employees in over 100 offices around the world, we are the flagship Publicis Media agency that uses our 'Power of One' business model, with teams that span multiple disciplines across clients such as Aldi, P&G, Primark, Samsung, Stellantis, and Visa.

We place a huge focus on our People, and have driven flagship D&I and L&D programmes within Publicis Media; our goal is to help every individual reach their fullest potential, and we encourage everyone to make "Brave Plays" in how they approach their work and their own career development. As a result, we have an exceptionally energised and committed talent base, all of us proud of our welcoming and supportive culture, as evidenced by our recognition as one of Campaign's Best Places to Work for five years in a row, Media Week's Agency of the Year 2025 and one of the Sunday Times Best Places to Work 2025.

Overview

What will you be doing?

Help shape the future of marketing operations for some of the world's most iconic brands. At Publicis Groupe, we're building something extraordinary.

We're looking for a passionate and ambitious FTC Global Media Operations Director to join our bespoke agency team supporting one of the world's most recognised brand portfolios across Snacking, Petcare, Food & Nutrition.

This is an opportunity to work at the intersection of media, data, technology, finance and transformation, helping to drive change at global scale across more than 70 markets.

You'll play a pivotal role in connecting teams, improving ways of working, and building operational excellence that enables smarter, faster and more transparent marketing. If you're energised by solving complex challenges, bringing people together, and transforming processes through innovation and technology, we'd love to hear from you.

You'll join a truly global community of experts united by one mission: building a better today, for tomorrow.

Working within Publicis Groupe's Power of One model, you'll collaborate across media, production, data & technology, commerce, social and influencer disciplines to create connected consumer experiences and future-ready marketing operations.

You'll have the opportunity to:

• Influence how global media operations are designed and delivered across 70+ markets
• Partner with senior stakeholders across global, regional and local teams
• Drive operational transformation and process innovation at scale
• Shape governance, automation and reporting solutions that improve transparency and efficiency
• Work alongside talented specialists from around the world in a highly collaborative environment

Responsibilities

Drive Global Operational Excellence

You'll help shape and implement global operational frameworks that create consistency, efficiency and transparency across markets.

You'll:

• Translate global operational strategies into scalable implementation plans
• Partner with media and operational leaders to develop best-practice playbooks and frameworks
• Review and improve end-to-end campaign workflows, identifying opportunities to simplify processes and improve quality

Enhance Governance, Data & Technology

You'll help ensure our teams have the right tools, standards and governance in place to perform at their best.

You'll:

• Support the adoption of global governance standards, taxonomies and responsible marketing policies
• Collaborate with regional and global data teams to improve data quality and reporting accuracy
• Identify opportunities to automate manual processes and increase efficiency
• Support the rollout and adoption of new platforms, tools and technologies

Elevate Financial Operations

You'll help drive financial transparency and operational rigour across markets.

You'll:

• Oversee processes related to purchase orders, financial tracking and invoice quality assurance
• Partner with finance and media teams to ensure accurate reporting and reconciliation
• Ensure operational delivery aligns with financial governance requirements

Lead Continuous Improvement

You'll be a champion for better ways of working.

You'll:

• Lead problem-solving initiatives and root-cause analysis to resolve operational challenges
• Identify scalable improvements that drive measurable business impact
• Encourage a culture of learning, accountability and innovation across teams

Build Strong Stakeholder Partnerships

You'll work with senior stakeholders across global, regional and local markets, helping align teams around shared standards and objectives.

You'll:

• Build trusted relationships across multiple disciplines and regions
• Anticipate business needs and proactively recommend operational improvements
• Support change management initiatives and drive adoption of new ways of working

Qualifications

What are we looking for?

We're interested in individuals who combine operational expertise with curiosity, innovation and strong leadership skills.

You'll likely bring:

• Experience across both traditional and digital media, including brand and performance channels
• A proven track record of improving operational effectiveness through simplification, standardisation and automation
• Strong problem-solving capabilities with experience applying root-cause analysis methodologies
• Confidence challenging existing processes and developing smarter ways of working
• Experience implementing change programmes across complex, global organisations
• Strong knowledge of media systems, planning tools and reporting platforms
• Experience leading teams or initiatives, including influencing stakeholders beyond direct reporting lines
• Excellent communication and relationship-building skills
• A proactive, solutions-focused mindset with strong attention to detail

Bonus points if you also have:

• MediaTools
• Power BI
• Microsoft Copilot
• Data analytics
• Financial operations or media finance

#LI-MP1

Additional information

Starcom offers a wide range of benefits to support our employees. Full details are shared when you join, but highlights include core benefits such as Pension, Life Assurance, and Private Medical cover, alongside enhanced policies like Reflection Days and Shared Parental Leave. You'll also have access to a range of additional initiatives, including:

Please check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).

Publicis Groupe works primarily from the office or our clients' office four days per week.

At Starcom , we are proud to be an equal opportunities employer. We welcome and encourage applications from people of all backgrounds, and do not discriminate on the basis of race, ethnicity, nationality, religion or belief, disability, age, citizenship, relationship status, sexual orientation, gender identity, or any other protected characteristic.

We are committed to providing a fair, accessible, and inclusive recruitment process. If you have any access needs - for example, related to disability, neurodivergence, or a health condition - please let us know. We'll work with you to ensure the process works for you. Sharing this information will never impact your application.

Guided by our values, we listen with empathy, uplift each other, take responsibility, and embrace change - building a culture where everyone feels seen, respected, and genuinely included.