Front Office Manager, Pre-Opening - St. Regis London

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Job Description

About the Hotel:

Opening soon in the heart of Mayfair, The St. Regis London marks the brand's prestigious debut in the United Kingdom. Set within a beautifully restored historic building on Bond Street, the hotel blends classic elegance with contemporary luxury. With signature butler service, refined interiors by Richmond International, and an unmatched location, St. Regis London is poised to become the preferred destination for global tastemakers and discerning travelers.

The Opportunity:

We are seeking a Front Office Manager to lead our guest-facing operations and help shape the guest experience from day one. This is a rare opportunity to be part of a landmark opening and contribute to the legacy of one of the world's most iconic hospitality brands.
Key Responsibilities:

• Lead daily operations across Front Office, Bell/Door Services, and Switchboard
• Deliver seamless arrivals and departures with anticipatory, personalized service
• Build, train, and inspire a high-performing team aligned with St. Regis standards
• Collaborate with the Director of Rooms to implement pre-opening strategies and SOPs
• Drive guest satisfaction, operational excellence, and financial performance
• Uphold brand standards and ensure compliance with all policies and procedures

Candidate Profile:

• Degree in Hospitality, Business Administration, or related field preferred
• Minimum 2 years of leadership experience in front office operations within luxury hospitality
• Strong leadership, communication, and problem-solving skills
• Passion for delivering exceptional guest experiences
• Pre-opening experience is a strong advantage

Why Join Us:

• Be part of a historic opening and a globally renowned luxury brand.
• Lead a flagship team in one of London's most iconic locations.
• Enjoy competitive compensation, benefits, and career development opportunities.
• Shape the future of luxury hospitality in the UK.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Team

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.