Front Office Manager

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We are seeking a talented Front Office Manager to join the Claridge's Front Office team.

Set in the heart of Mayfair, Claridge's is an art deco icon and a byword for understated elegance. Since the 1850s, Claridge's has excelled at the finer things in life: glamorous design, inspiring dining, impeccable service. There are many 5-star hotels in London but nowhere quite like Claridge's. The hotel is a unique combination of splendour and charm with long-standing connections with royalty that have led to it sometimes being referred to as "annexe to Buckingham Palace". Claridge's has a famous all-day dining and Afternoon Tea restaurant the 'Foyer & Reading Room', L'Epicerie that offers a culinary theatre of the kitchen, and three bars: Claridge's Bar, the intimate Fumoir and effortlessly elegant Painter's Room.

As Front Office Manager you will be responsible for:

• Creating renowned memorable experiences for all our guests.
• Leading and developing the Reception and Guest Relations team.
• Achieving the departmental objectives of maximising occupancy
• Maintaining and building on the reputation of the hotel and ensuring that business objectives are accomplished
• Ensuring guest service is maintained to the Maybourne Hotel Group standards
• Recruitment, evaluation and development of employees as well as managing performance.
• Ensuring that training is carried out as appropriate, correcting and giving constructive directions where ever it is needed.

Successful candidates for our Front Office Manager opportunity will:

• Have proven experience working within a similar position within a luxury environment.
• Provide intuitive service, with absolute understanding of our guests needs to create exceptional service experiences that result in lasting memories.
• Demonstrate genuine dedication to Claridge's and show a commitment to consistent quality in our product and service.
• Have proven experience in leading and developing a strong team.
• Have immaculate personal presentation.
• Be able to work in a pressured environment, and consistently reach high standards.

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service.

Financial Stability

• Excellent salary package.
• Family Friendly company policies including enhanced Maternity and Paternity Pay.
• Holiday allowance increase after 3 and 5 years of service.
• Travel Season Ticket Loans.
• Pension Scheme*.

Health and Wellbeing Support

• Subsidised monthly Podiatrist and Masseuse treatments.
• Flu vaccination vouchers*.
• Eye test vouchers and contributions towards glasses*.
• 24-hour colleague assistance helpline.
• On and off-site Occupational Health Service.
• Death in Service salary contribution.
• Various wellbeing activities focused on mental and physical health.
• A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.

Recognition and Career Development

• Referral Scheme 'Introduce a Star' where you can earn up to £1,500*.
• Instant colleague recognition and award programme with generous prizes.
• Colleague of the month nominations with generous prizes.
• Additional paid day off to celebrate your Birthday.
• Internal transfer and promotion opportunities.
• In-house training and development team with a strong focus on career progression and personal growth.
• Long service awards.

Memorable experiences

• Preferential room rates of £50 per overnight stay for yourself or your family across Maybourne.
• Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount* across Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children's Party, etc.)
• Wedding and Baby gifts.
• Retirement functions.

*Terms and conditions apply to all benefits.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.