Front Office Manager

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Job Description

Additional Information: This hotel is owned and operated by an independent franchisee, YTL Hotels & Properties Sdn Bhd. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Front Office Manager at Threadneedles Hotel:

This is a fantastic opportunity to join one of City of London's finest boutique properties. The unique 74-bedroom five-star hotel is part of The Autograph Collection from Marriott. Perfectly situated in Central London, we're just moments from Bank Tube Station.

The Role of a Front Office Manager:

Leading from the front, this is a critical role for the hotel where you will manage the smooth running of the front of house operation to ensure all our guests have a unique and enjoyable experience with us by anticipating their needs and responding accordingly.

Day to day you will liaise with other departments to resolve guest requests, you will then ensure effective follow up has taken place to confirm their queries have been met to their satisfaction, ensuring you always deal with customers in a professional and friendly manner.

You will be part of the hotel emergency response team, responsible for reporting guest and employee incidents. Within this role you will need to be flexible and work collaboratively to support other departments during high business levels, and appropriate training will be provided.

We are looking for someone who has experience in a similar role for a 4 or 5* deluxe hotel or ready to step up from experienced Assistant Manager role. Opera knowledge is essential for this role.

The ideal candidate:

We are looking for a candidate who is passionate about hospitality and committed to fostering strong relationships with our guests and team. If you have a proven track record in managing front office operations and are eager to create memorable experiences that lead to guest loyalty, we want to hear from you.

You should be approachable, efficient, and able to manage challenges with a focus on maintaining high standards of guest care and satisfaction. The successful applicant will have confident communication skills, be friendly, organised, efficient and flexible.

The position comes with a competitive Salary and other company benefits. See our Top Ten Benefits as follows:

1. 28 days' holiday rising to 33 with length of service. (Including bank holidays)
2. Recognition of positive contributions & Employee of the Quarter Awards
3. Investment into your career with our apprentice and development programmes.
4. Outstanding service Incentives for receiving exceptional guest feedback.
5. Financial wellbeing with lifestyle savings and discounts from over 1,200 retailers.
6. Interactive health and wellbeing platform
7. Health Care cash plan benefits package
8. Contributing to your future with the Pension scheme
9. Two complimentary passes per year to Thermae Bath Spa
10. £500 referral fee if you recommend someone to work for us.

This company is an equal opportunity employer.

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About the Team

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.