Front Office Manager

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THE ROLE

The Front Office Manager at Nobu Hotel London Portman Square plays a pivotal role in ensuring a seamless and exceptional guest experience from check-in to check-out. Reporting to the Director of Rooms, this position oversees the daily operations of the front desk and guest services, focusing on operational excellence, colleague training, and guest satisfaction.

• Oversee the daily functions of the front desk, concierge, guest services & VIP Experience teams, ensuring smooth operations and high service standards.
• Monitor check-in and check-out processes to ensure efficiency and guest satisfaction.
• Manage, train, and mentor front office colleagues, fostering a culture of exceptional service and teamwork.
• Conduct regular performance evaluations, provide constructive feedback, and identify opportunities for professional development.
• Ensure that all guests receive a warm and professional welcome, enhancing their overall experience from arrival to departure.
• Collaborate with the Director of Rooms to develop and implement strategies for achieving departmental goals.
• To be an ambassador for Nobu as well as a strong leader who embodies our values and commitment to our teams.

EXPERIENCE

• Minimum of 3-5 years of experience in front office management within a luxury hotel environment.
• Proven leadership skills with the ability to motivate and manage a team.
• Strong problem-solving abilities and a proactive approach to guest service.
• Excellent communication and interpersonal skills.
• Proficiency in hotel management software (e.g., Opera, PMS) and Microsoft Office Suite.
• Ability to work flexible hours, including nights, weekends, and holidays.

BENEFITS OF JOINING OUR TEAM

• £1000 Refer a Friend Scheme
• 2 Hotel-wide social events a year including Employee Awards night
• Discounted overnight stays across Nobu properties Worldwide
• Discounted Pilates classes and Wellness treatments
• Opportunities to progress within our hotel and the wider portfolio
• Mental Health First Aiders within the team
• Access to Hospitality Action
• Up to 33 holiday days through length of service (25 days for those on 4 on 4 off)
• Cycle to Work Scheme
• Season Ticket Loan
• Discounts off all food and beverage
• Free meals whilst on duty (also beverages including tea/coffee/cold drinks)
• Flu Vaccinations
• Wellness initiatives

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