Front Office Manager
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Job Description
The Bristol Marriott Royal Hotel has been providing a 4 star luxury experience in the heart of Bristol for over 150 years, and has an international reputation for excellence. We have an exciting opportunity to join and lead our Front Office and Executive Lounge teams as the Front Office Manager. You will become part of the Marriott family, offering outstanding service to our guests and associates.
As a department head the Front Office Manager works with the Hotel Manager, Heads of Department and team members to successfully execute all front office and Executive Lounge operations, including guest arrival and departure procedures. They strive to continually improve guest and employee satisfaction, and to maximize the financial performance of the department.
Marriott's award winning in house development program recognizes, nurtures and promotes talent. You will benefit from industry leading training, whilst also having the opportunity to transfer internationally within the largest hotel network in the world.
Main Duties:
- Lead the front desk and executive Lounge teams, managing all day-to-day operations and building mutual trust respect and cooperation amongst team members
- Achieves and exceeds guest services and front desk goals
- Ensures Exceptional Customer Service, providing services that are above and beyond for customer satisfaction and retention
- Manages and Conducts Human Resource activities
- Identifies and analyses departmental operational challenges, facilitating the development of solutions to prevent reoccurrence
What do you need to apply?
- Proven experience in a hospitality managerial role
- Hotel front desk experience
- Opera experience
- Exceptional communication skills
Benefits Include:
- World class training programs and the opportunity to grow and develop
- Global Hotel discount scheme across worldwide Marriott brands
- Yearly bonus eligible
- Private Medical Healthcare Plan
- Access to a Private Marriott Pension
- Complimentary Hotel gym membership
- Complimentary Car Parking
- Meal on Duty
- Discounts and much more...
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
About the Team
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.