Front-Office Account Manager EMEA (F/M/D)

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Account management is essential to Flowdesk's growth. As a Front-Office Account Manager, you are the preferred point of contact between our clients and our trading desk. As part of the Sales team, you are the guarantor of our clients' trust and the gatekeeper of their needs.
The Front-Office Account Manager will report to Rita, Lead Front-Office Account Manager EMEA.

Your main missions will be:

• Provide account management to our existing clients and liaise with the trading desk to address their needs
• Ensure the fluidity of trading operations by liaising with clients to address their demands (e.g.: brokerage requests, rebalancing requests, ...)
• Overall support to the global sales team (including Singapore desk) to ensure a global client coverage
• Close collaboration with the rest of the teams (BD & sales, trading, devs, legal, compliance, ...) to provide the highest level of service to our clients
• Participate in regular client coverage calls and pitch additional solutions from our all-in-one platform
• Support data and reporting requests

Requirements

Background and experience

• 2+ years in operations in financial services or in Front Office Trading or in cryptocurrency markets
• Strong people skills and ability to multitask

Skills and personality

• Genuine interest in cryptocurrency markets
• Team player but autonomous, curious and eager to learn
• Ability to communicate internally and externally, work under pressure, organise and prioritise tasks
• Strong written and verbal skills, fluent in English is mandatory

Benefits

International environment (English is the main language)

100% Deel health coverage

Top of the range equipment: Macbook, keyboard, laptop stand, 4K monitor & headphones

Team events and offsites

Coming soon: gym memberships, international mobility & lot of other cool benefits!

Recruitment Process

Are you interested in this job but feel you haven't ticked all the boxes? Don't hesitate to apply and tell us in the cover letter section why we should meet!

Here's what you can expect if you apply:

1. HR call (30')
2. Technical Interview (60')
3. Business Case to present to the Head of Global Sales
4. Chat with the Head of Global Sales (30') and Cultural Interview (30')

On the agenda: discussions rather than trick questions! These moments of exchange will allow you to understand how Flowdesk works and its values. But they are also (and above all) an opportunity for you to present your career path and your expectations for your next job!