Front of House Manager - Huntingdon Audi

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A Little Bit About Us:

The Vindis Group is seeking to appoint an Front of House Manager to join its team.

As one of approximately 700 team members, you will demonstrate the behaviours that the Vindis Group knows are integral to its continued success. We are passionate about our Company's heritage, its future, our loyal customers and our valued employees; and we believe in embracing the potential of our business in a positive and objective way. We strive to maintain high standards in every area of our business; and do so by engaging with our employees and customers in an open, transparent and consultative manner. Our employees demonstrate, on a daily basis, the personal discipline and energy to uphold these standards; and, collectively, are motivated to achieve personal and business success #exceptional people.

Customer Obsession is core to our ethos and, as such, you will understand and be able to demonstrate how to truly embrace internal & external customer service excellence; and will apply this knowledge effectively and consistently - whether individually, or by supporting a team environment.

In return, you will be joining a long-established organisation that has continued to expand and evolve. At the heart of our company is a belief in a High Performance Culture; and we provide a multitude of platforms and opportunities to support our team members in being the best versions of themselves. In particular, we offer three levels of Leadership Development Programmes, all of which are accredited by the Institute of the Motor Industry (IMI); a designated Training Centre, complete with comprehensive Internal Training Prospectus; and access to the Volkswagen Group UK's National Learning Centre.

How we support our #Exceptional People:

All team members are provided with access to the following:

• An Employee Car Scheme, following a qualifying period. This will provide you with an opportunity to love our brand products as much as we do and drive them at affordable prices.
• A Life Assurance policy, at no cost to yourself.
• 24/7 access to our Employee Assistance Programme. This is in conjunction with our #SpeakAware campaign, which focuses on employee wellbeing and positive mental health.

Key Responsibilities:

• Lead the front of house team, setting clear expectations and driving performance to deliver a consistently exceptional customer experience.

• Act as a key partner to the Aftersales Manager, ensuring seamless communication and operational efficiency across service reception and workshop planning.

• Foster a culture of continuous improvement, coaching the team to grow their skills, confidence, and professionalism.

• Uphold and champion the core values of the Vindis Group at every touchpoint with colleagues and customers.

Prerequisites:

• Customer Facing
• Problem Solving
• Conflict Resolution
• Management Experience
• Objection Handling

About You:

This role is ideal for someone with a strong background in customer service or aftersales within the automotive sector, who is now looking to step into a senior leadership role. You'll be passionate about people, process, and progression - with a genuine ambition to develop into an Aftersales Manager role in the future.

• Proven leadership experience, ideally in a customer-facing automotive environment

• Natural coach and mentor with strong communication and people skills

• Committed to delivering excellence and continuously raising standards

• Ambitious, driven, and eager to embrace the full scope of the role

This is an exciting opportunity for an individual that is seeking career development in an innovative and dynamic organisation.

We look forward to receiving your application and hope to be able to welcome you as a team member within the Vindis Group in the near future.