Front of House Manager

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Description
Exciting Opportunity Alert! Join Rendall & Rittner as a Front of House Manager

Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for a Front of House Manager. This is an incredible career opportunity with a fantastic package.

Position: Front of House Manager

Location: Fulham - Distillery Wharf, London, W6 9RU

Working Hours: Monday to Friday 0900 - 1700 (occasionally required to work out of hours with time back in Lieu)

Salary: up to £35,500 per annum (depending on experience)

Contract: A permanent position that offers stability and room for growth.

Why Rendall & Rittner:

Award-Winning: Join an established and celebrated company known for delivering first-class property management services.

Career Growth: At Rendall & Rittner, we invest in your professional development with fully funded training programs.

Perks Galore: Enjoy exclusive savings on entertainment, travel, dining, shopping, health, and fitness.

Competitive Compensation: Get rewarded with a competitive salary and discretionary bonuses.

Time Off: Enjoy 20 days of holiday plus national holidays.

Earn More: Optional overtime available across the Rendall & Rittner portfolio through our in-house 'TSS' temp team.

Professional Attire: A team uniform is provided to ensure a polished and consistent appearance. *

Team Spirit: Be part of a collaborative work environment, where your team and relationships matter.

Pension Plan: Secure your future with the Rendall & Rittner Pension scheme.

Extra Support: Access Employee Assistance Programs (EAP) to help with family, health, financial, and work-related matters.

Development Details:

This role will be based at Fulham Reach, comprising of 348 beautiful residential homes and benefiting from several amenities such as: spa, gym, cinema room and landscaped grounds including golf. The development is located within easy reach of Barons Court and Hammersmith underground stations.

Key Responsibilities and Requirements:

As a Front of House Manager at Rendall & Rittner, you will:

• Act as the primary point of contact for residents, leaseholders, and guests, delivering consistently high standards of customer service.
• Communicate clearly and effectively with residents and leaseholders using appropriate tools and channels.
• Manage onsite staff, ensuring service delivery meets expected quality and professionalism standards.
• Conduct regular performance reviews with Front of House staff, setting clear KPIs and development plans, and complete annual appraisals for direct reports.
• Identify training needs for direct reports and work closely with the Training Academy to ensure training is relevant, effective, and up to date.
• Ensure full compliance with Health and Safety regulations, overseeing inspections and activities to maintain a safe environment for residents, staff, and visitors.
• Monitor and address any breaches of lease terms, ensuring appropriate communication, documentation, and escalation through the correct channels.
• Oversee all staff administration, including inductions, training records, rotas, annual leave, overtime, and absence management.
• Carry out regular inspections of the development to assess presentation, safety, staffing levels, security, and maintenance standards. Ensure any maintenance concerns are reported promptly.
• Provide hands on support to the Concierge desk as required.
• Check-in contractors on site, ensuring works are completed as required and accurately recorded for invoice verification.

How to Apply:

Ready for this incredible opportunity? Explore Rendall & Rittner on LinkedIn for more insights, or visit our website for a full list of current openings. "Ref #LI-SK1"

Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period. *Some developments vary.

Join Rendall & Rittner and take your career to the next level. Don't miss out on this exciting chance to progress your career and make a significant impact!