Front of House Manager

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Front of House Manager

Application Deadline: 19 December 2024

Department: Facilities

Employment Type: Permanent - Full Time

Location: Andover

Description

Great People Work Here.

Are you searching for a career with bags of variety, in an environment that celebrates differences and empowers collaboration, which values individuals and will encourage you to make an impact? Do you want the freedom to explore, and the opportunities to find new ways and to innovate? If so, TwiningsOvo delivers.

We're looking for people who don't just come here to get the job done, but who have a real passion for the brand and a desire to do the best job they can. In return, we offer an inspiring package of employee benefits - to show just how much we value you. This role will offer you the scope for growth and the tools to aim high.

The purpose of the Front of House Manager is to oversee the daily site functionality of the commercial Twinings property in Andover. The post-holder will be responsible in ensuring that the office environment functions correctly and safely in order to give all local and international visitors and employees a 'WOW' experience from the moment they enter our gates.

Key Responsibilities

• Line management of the gatehouse and reception team
• Supplier management of our cleaning contracts; Undertake cleaning audits, liaise with the cleaning team and ensure great standards of cleaning on site and in line with our H&S requirements.
• Support the on-site catering team to deliver great service. This would include but is not limited looking after the cafeteria area, collaborate on new ideas with the team, addressing and actioning any issues, providing signage with new information, promotions and events and ensuring all auditing and H&S requirements are monitored and executed.
• Check office and communal areas on site to make sure all functioning. This includes our reception, tea points, toilets and restaurant.
• Report any defects or items needing attention to the relevant parties, following correct process.
• Support with the environmental functionality of the new meeting space (currently under refurbishment)
• Raise, approve and receipt PO's on both types of SAP Direct and Indirect
• Able to prepare cost charging information for tea bars and departments, in support of the post room and print room
• Look for new ways - bring new services - surprise and delight the onsite population

Skills, Knowledge and Expertise

• Experience in a facilities or front of house role
• Line management experience in supporting direct reports and setting them up for success in their roles
• Has experience in working with multiple stakeholders and roles that require bigger picture thinking
• Experience of project work, seeing things through to completion
• Understanding meeting room facilities including technology and meeting amenities to deliver a innovative environment
• Overseeing agreements with vendors for various services such as cleaning, printers/scanners, and security
• An effective communicator
• Great interpersonal skills; builds and maintains positive and effective working partnerships with managers and colleagues at all levels
• Highly organised and able to prioritise workload
• Enquiring mind; asking pertinent questions, thinking about the broader context
• Attention to detail; quick and accurate, notices when things don't look right and facilitates swift repairs
• Ability to work on multiple tasks at once without becoming overwhelmed
• Ability to work to and meet deadlines
• Proactive approach to work; a self-starter and results oriented
• Determined and resilient; will seek solutions to sometimes difficult issues
• Flexible, proactive approach; approaches new tasks with energy and enthusiasm

Benefits

• Yearly bonus based on personal contribution and financial performance
• Flexible working options
• 25 days holiday plus 8 bank holidays and the option to buy and sell holidays
• Onsite Gym and Wellbeing Centre
• Perkbox - employee discount scheme with discounts online, in high street stores, cinema, holidays, restaurants and many more
• Pension scheme with your contributions matched for up to 10% of your salary
• Cycle to work scheme
• SimplyHealth Cash plan
• Onsite Staff shop and online staff discounts
• Electric Car Scheme