Front Of House Manager

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A Little Bit About Us:

The Vindis Group is seeking to appoint a Front Of House Manager to join its team.

As one of approximately 700 team members, you will demonstrate the behaviours that the Vindis Group knows are integral to its continued success. We are passionate about our Company's heritage, its future, our loyal customers and our valued employees; and we believe in embracing the potential of our business in a positive and objective way. We strive to maintain high standards in every area of our business; and do so by engaging with our employees and customers in an open, transparent and consultative manner. Our employees demonstrate, on a daily basis, the personal discipline and energy to uphold these standards; and, collectively, are motivated to achieve personal and business success #exceptional people. Customer Obsession is core to our ethos and, as such, you will understand and be able to demonstrate how to truly embrace internal & external customer service excellence; and will apply this knowledge effectively and consistently - whether individually, or by supporting a team environment.

In return, you will be joining a long-established organisation that has continued to expand and evolve. At the heart of our company is a belief in a High Performance Culture; and we provide a multitude of platforms and opportunities to support our team members in being the best versions of themselves. In particular, we offer three levels of Leadership Development Programmes, all of which are accredited by the Institute of the Motor Industry (IMI); a designated Training Centre, complete with comprehensive Internal Training Prospectus; and access to the Volkswagen Group UK's National Learning Centre.

How we support our #Exceptional People:

All team members are provided with access to the following;

• The Company will guarantee your bonus, pro rata, for the first 3 months of your employment.
• An Employee Car Scheme, following a qualifying period. This will provide you with an opportunity to love our brand products as much as we do and drive them at affordable prices.
• A Life Assurance policy, at no cost to yourself.
• 24/7 access to our Employee Assistance Programme. This is in conjunction with our #SpeakAware campaign, which focuses on employee wellbeing and positive mental health.

Find out more...

We invite you to watch our informative video showcasing the dynamic and welcoming community awaiting you at our site. Discover how joining us can boost your career and provide you with the knowledge and confidence you need to excel.

Cambridge Audi - We Are Recruiting. (youtube.com)

Key Role Responsibilities:

As a Front Of House Manager, you will be an integral member of the team. Your key responsibilities will include:

• Working with all members of the Centre team to implement quality processes and procedures, ensuring that they are effective and that HSO requirements are met.

• Carrying out necessary investigations, spot checks and audit activities and promoting the discussion of the reports and information to monitor actions and responsibilities allocated as a result.

• Taking a lead on all quality matters, particularly those that impact Customer Satisfaction.

• Organising regular management quality review meetings and liaising with auditors, managers and others to ensure the Centre employs best practice measures.

• Producing all necessary reports and required information on a regular basis.

Prerequisites

• Customer service manager, or similar, within the industry, essential.
• Previous responsibility in customer service feedback and reports.

This is an exciting opportunity for an individual that is seeking career development in an innovative and dynamic organisation. We look forward to receiving your application and hope to be able to welcome you as a team member within the Vindis Group in the near future.