Skip to main content

Front of House Ambassador

Job Description:

Introduction

Dentsu is an integrated growth and transformation partner to the world's leading organizations. Founded in 1901 in Tokyo, Japan, and now present in over 145 countries and regions, it has a proven track record of nurturing and developing innovations, combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients. Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media, CXM and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people and society.

We're hiring for a Front of House Ambassador to join the Facilities Workplace Experience team at our office in 10 Triton Street, London.

Purpose of the Role

We are looking for someone special to become a vital part of our Front of House (FoH) team supporting and enhancing the client experience in our UK Head Office. As a Front of House Ambassador, you are the face and voice of our business playing an integral role ensuring that our visitors are looked after pleasantly and efficiently, experiencing an exceptional visit every time.

Working as part of a highly skilled and collaborative team, each Ambassador will deliver an exceptional service whilst proactively multi-tasking in a vibrant and exciting environment, acting as an extension of the Workplace Experience function ensuring policies and procedures are followed to provide a safe and secure working environment for our people and our visitors.

Key Responsibilities

  • Support the business to ensure a smooth and efficient client journey from arrival, during their visit and through to their departure, providing a professional and welcoming environment for all visitors.
  • Responsible for the presentation of Front of House facilities and services, liaising with the wider Workplace Experience function to ensure our services are of a suitable standard and looking for improvements in how we work.
  • Manage client visits and meeting room bookings to minimise client conflict and working with stakeholders to ensure meeting rooms and facilities are presentable and in working order for the client requirement.
  • Work with internal stakeholders and clients to support the Hospitality delivery functions ensuring orders are placed in advance and proportionate to the numbers attending.
  • Operate the switchboard and monitoring the Reception emails, responding to enquiries and requests from employees and external stakeholders.
  • Represent the business as a First Aider and/or a Fire Marshall.

Qualifications + Skills

  • Experience in front of house, reception, hospitality, concierge services from either a corporate, luxury hotel, high end retail or similar background.
  • Exceptional administrative and communication skills, with a high attention to detail.
  • Confident with IT and a good understanding of Outlook.
  • Previous knowledge and use of Condeco or equivalent room/desk booking system.
  • Enthusiasm for working with people and a flexible approach to work.

What we offer

  • This is a permanent role.
  • The team is based in our London office. You will be required to be on site 5 days a week, Monday to Friday from 8am to 4.30pm or 8.30am to 5pm (shift pattern).
  • As well as a competitive salary, you'll enjoy a benefits package that you can tailor to your needs.

Inclusion and Diversity

Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures.

We are happy to discuss flexible and agile approaches to working for all our roles - we can't promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.

#LI-OnSite

Location:
London

Brand:
Dentsu

Time Type:
Full time

Contract Type:
Permanent]]>

Front of House Ambassador

London, UK
Full-Time

Published on 24/02/2025

Share this job now