Front of House Ambassador

Job Title:
Front of House Ambassador

Job Description:

Introduction

Dentsu is the network designed for what's next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. Taking a people-centred approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity.

Our UK Head Office is based in central London, situated near the green of Regents Park and the bustle of Oxford Street. The offices offer a lively and welcoming place to work with our people being at the forefront of what we do. dentsu provide solid foundations for building a professional career in an exciting company where people are encouraged to learn, develop new skills and progress their careers.

Purpose of the Role

We are looking for someone special to become a vital part of our Front of House (FoH) team supporting and enhancing the client experience in our UK Head Office. As a Front of House Ambassador for dentsu international, you are the face and voice of our business playing an integral role ensuring that our visitors are looked after pleasantly and efficiently, experiencing an exceptional visit every time.

Working as part of a highly skilled and collaborative team, each Ambassador should seek to deliver an exceptional service whilst using innovation to proactively multi-task in a vibrant and exciting environment.

Key Responsibilities

• Supporting the business to ensure a smooth and efficient client journey from arrival, during their visit and through to their departure.
• Working across multiple reception spaces maintaining a professional and welcoming environment for all visitors.
• Taking responsibility for the presentation of Front of House facilities and services, where necessary liaising with the wider Facilities function to ensure our services are of a suitable standard and looking for improvements in how we work.

• Managing client visits and meeting room bookings to minimise client conflict and working with stakeholders to ensure meeting rooms and facilities are presentable and in working order for the client requirement.
• Working with internal stakeholders and clients to support the Hospitality delivery functions ensuring orders are placed in advance and proportionate to the numbers attending.

• To act as an extension of the Central Facilities function ensuring policies and procedures are followed to provide a safe and secure working environment for our people and our visitors.
• Representing the business as a First Aider and/or a Fire Marshall.

Qualifications + Skills

• A background in front of house, reception, hospitality, concierge services from either a corporate, luxury hotel, high end retail or similar background.
• Experience in working on multiple Reception/Front of House service desk.
• Exceptional administrative and communication skills, with a high attention to detail.
• Confident with IT and a good understanding of Outlook.
• Previous knowledge and use of Condeco or equivalent room/desk booking system.
• Enthusiasm for working with people and a flexible approach to work.

What we offer

• This is a permanent role based on site 5 days a week.
• As well as a competitive salary, you'll enjoy a benefits package that you can tailor to your needs.

Inclusion and Diversity

Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures.

We are happy to discuss flexible and agile approaches to working for all our roles - we can't promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.

About dentsu

Taking a people-centred approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity. As part of Dentsu Group Inc. we are headquartered in Tokyo, Japan and our 65,000 employee-base of dedicated professionals work across four regions (Japan, Americas, EMEA and APAC). Dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society.

Diversity, equity, and inclusion sits at the heart of our Social Impact strategy - our fully integrated sustainability strategy which includes our ambition to build a fair and more equal society, where everyone is equipped to thrive.

Location:
London

Brand:
Dentsu

Time Type:
Full time

Contract Type:
Permanent]]>