Fraud Strategy Manager

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About the role

We have an exciting opportunity for a Fraud Strategy Manager to design, implement and monitor Fraud and AML strategies to support the business with the management of risk. Identify emerging Fraud trends, risks and opportunities.

This is a hybrid role - working at least 2 days in the office with the remainder from home.

Role Responsibilities

• Design, maintain and monitor the firms Fraud and AML strategies across the credit lifecycle.
• Lead the implementation of approved changes to the fraud decisioning systems.
• Plan and lead the development new MI reports to meet business needs.
• Interpret MI to identify emerging trends, risks and opportunities. Communicate these to senior management to inform and influence business decisions.
• Provide line management, support and development for fraud analyst(s).
• Work closely with the Operational Fraud team to identify emerging fraud trends and opportunities for improvement.
• Identify and implement continuous improvement initiatives to improve the customer experience, increase efficiency and/or improve business performance.
• Maintain awareness of relevant legal and regulatory requirements relating to Fraud & AML and ensure activity is compliant.
• To identify and report instances of suspected Money Laundering to the MLRO and appropriate authorities.
• Liaise with third-party suppliers of Fraud/AML systems and data services.
• To be committed to good outcomes for customers at all times
• Ensure compliance with all applicable UK and local regulations, Company Policies and FCA Conduct Rules
• Demonstrate behaviours in line with our Company values
• To take reasonable care for the health and safety of yourself and other persons who may be affected by acts and omissions at work

About you

• 5+ years' experience in fraud analytics, with a minimum of 3 years in a Consumer Credit Fraud function.
• Advanced skills in data manipulation and analytical techniques.
• Practical experience of fraud prevention systems and strategies.
• Good working knowledge of applicable Fraud/AML regulation.
• Good knowledge of the credit customer lifecycle.
• Intermediate SAS/SQL capability.
• Competent in Microsoft Office, particularly Excel.
• Good written, verbal and communication skills
• Ability to derive and communicate insight from data/Management Information
• Ability to provide effective line management and coaching for credit risk analysts.
• Ability to present complex analysis and concepts to non-specialists and influence decision making.
• Required to work out of hours on occasion to support project delivery or in emergencies
• Experience of coaching and developing analysts.
• Project management experience
• Experience of 3rd party relationship management
• Educated to Degree Level or equivalent; preferably in a numerate discipline.
• Able to commute to Bradford city centre 2 days

Why FGH?

Our staff enjoy competitive benefits including staff discount, generous annual leave, healthcare cash plan together with a vibrant, colourful, creative and flexible working atmosphere. With our competitive benefits, and supportive teams our staff enjoy helping us on our mission and benefit greatly from the challenges that come with working for a successful retailer.

About us

Freemans Grattan Holdings (FGH) is based in West Yorkshire and is part of the OTTO Group - one of the world's largest online retailers.

Home to familiar brands such as Freemans, Grattan and Kaleidoscope, we have over 100 years of experience.

We're on a mission to help our customers live their best lives through a choice of quality basics, the brands they love and credible exclusive product supported by easy and rewarding ways to pay.

We offer excellent service and delivery seven days a week, with so much going for us - why not be part of the story.

We have over 600 UK employees working for us in various functions, including Marketing and Creative, Customer Experience, Warehousing and Logistics, Financial Services, Transformation, Buying and Merchandising, IT and Support Services.

Our values of Resilience, Empathy, Ambition, Commitment, and Honesty underpin our vibrant and dynamic culture.

We're heading for some exciting and challenging places, so why not join us and be part of our vision to create a modern, digital retailer with powerful customer brands, exciting product and compelling financial services.