Key Account Manager - UK

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Description

THE OPPORTUNITY

As a Key Account Manager, you will work closely with our franchisee clients, providing them with data-driven insights and actionable pricing and business recommendations to boost profitability. You will explore the factors influencing consumer purchase decisions at the store, category, and item levels. Afterward, you will share these insights with the Franchisees and their management teams.

WHO YOU'LL WORK WITH

You'll be part of our European Consulting Services team, and your position will be based in London, reporting to the Senior Director of Franchisee Services. Working closely with the Sr. Director, you will manage multiple franchise accounts and establish strong relationships with key corporate client contacts. Your responsibilities will include engaging with senior client personnel to discuss pricing strategies and ensuring the successful implementation and follow-up of these strategies across owned and franchised locations. At RMS, we take pride in encouraging each other's career ambitions and you'll find ample opportunities for personal development. This is a hybrid role coming into the office 3 days a week on M, W, Th.

WHAT YOU'LL DO

• Manage franchisee accounts and build strong relationships with key corporate client contacts
• Collaborate with your team to create reports, presentations, and analyses
• Present insights and recommendations to both key corporate client contacts and franchisees
• Facilitate pricing best practices and pricing tools training, while providing ongoing support with general queries and ad hoc pricing requests to franchisee clients
• Conduct regular meetings with franchisees to ensure their understanding and adherence to proposed revenue management strategies

SKILLS AND QUALIFICATIONS

• Native-level proficiency in English is required; Proficiency in additional languages is highly desirable, particularly Scandinavian languages (such as Swedish, Norwegian, or Danish) or Polish
• 5 Years' Experience preferably in key account management, business analytics, consulting, consumer research or revenue management
• Proficiency in the use of a range of management information systems including Excel and Powerpoint
• Outstanding written and presentation skills with excellent communication at all levels
• Proven commercial and business acumen, demonstrated through compelling client interactions, adept storytelling, and strong analytical and critical thinking skills.
• Exceptional time management and organization skills to successfully manage multiple deadlines
• Ability to travel; this position is based in our London office, with occasional trips and client visits as needed

PREFERRED

• Bachelor's Degree in Business, Economics, or any related subjects
• 3-5 years of experience in the hospitality or retail industry, preferably in revenue management or account management

BENEFITS

• Private Medical Insurance, Dental Insurance, Vision Policy
• Workplace Pension, Death In-Service, Short-Term Disability, Long Term Disability
• 25 Days of Paid Holiday (pro-rated per your start date)
• 8 Paid Bank Holidays
• Annual gym membership
• Annual public transport travel card zone 1-3.
• Tuition reimbursement program
• One day a year to participate in community and volunteering events

WHO WE ARE

Revenue Management Solutions (RMS) is committed to supporting restaurants through these ever-changing times. Today, more than 50 major brands in over 40 countries trust RMS for data-driven analytics and tech-enabled solutions to optimize sales, menus and a brand's financial health. Six of the top 10 US fast food brands and 16 of the top 30 global restaurant brands (equaling more than 100,000 restaurants) rely on RMS' software solutions and actionable insights to make informed business decisions that drive profitability and combat inflation and increasing wages. The company holds five US patents on menu pricing and customer segmentation and supports ongoing academic research efforts. For more information on how RMS helps its clients, visit revenuemanage.com.

WHAT WE BELIEVE

Our goal at RMS is to create a positive change in the communities we inhabit. With over 20 countries represented throughout our offices, we respect and embrace different cultures, interests, and actions. The acknowledgment of our unique identities is something that connects us across continents to uphold our values of diversity, respect, and responsibility.