Franchise Hotel - General Manager

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About Us

Join voco™ hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco™ hotels

Your day to day

We're on the lookout for true leaders. We need a new General Manager to take the top job and make it their own. Taking ownership of the day-to-day hotel direction, maximising financial returns, driving people development and empowering our team to create memorable guest experiences every step along the way.

Every day is different, but you'll mostly be:

Responsibilities:

• Strategic Leadership: Develop and execute a comprehensive business plan that maximizes revenue and profitability. Set clear goals for all departments and lead the team in achieving them.
• Exceptional Guest Service: Cultivate a guest-centric culture throughout the hotel, ensuring every touchpoint delivers a seamless and memorable four-star experience.
• Operational Excellence: Oversee all day-to-day operations, ensuring adherence to voco brand standards, group policies, and health & safety regulations.
• Financial Acumen: Manage the hotel's budget effectively, including forecasting, cost control, and capital expenditure.
• Sales & Marketing Savvy: Spearhead the hotel's sales and marketing efforts, driving occupancy and revenue growth across all market segments. Foster strong relationships with key clients and participate in industry events.
• People Champion: Build and nurture a high-performing team by providing clear direction, ongoing coaching, and fostering a positive work environment.

What we need from you

• A degree in Business Administration, Hotel/Hospitality Management, or a relevant field.
• At least 4 years of experience as a General Manager, ideally within an international hotel brand.
• A proven track record of success in driving revenue, profitability, and guest satisfaction.
• Strong leadership, communication, and interpersonal skills.
• A passion for the hospitality industry and a commitment to exceeding guest expectations.
• A keen eye for detail and a focus on delivering results.

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you'll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.