Franchise Hotel - Executive Accommodation Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

About Us

Join voco™ hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco™ hotels

Your day to day

Do you thrive in a fast-paced environment and have a passion for exceptional guest service? Are you an organisational whiz with an eye for detail? If so, we want to hear from you!

We are looking for a highly motivated and experienced Executive Accommodation Manager to join our dynamic team as we rebrand to voco by IHG Belfast. The first of its kind on the Island of Ireland. Its quite an exciting time to join our team & drive our guest experience.

About the Role:

In this leadership role, you will be responsible for the day-to-day operations of our Housekeeping Department, embedding the voco by IHG brand and ensuring our guest rooms and public areas consistently meet the highest standards of cleanliness and comfort, driving a culture of clean throughout. You will provide a positive and supportive work environment for your team, fostering a culture of excellence and guest satisfaction. You will be a strong mentor, and coaching and development will be important to you as you grow the skills within the team.

Key Responsibilities:

• Oversee all aspects of housekeeping operations, including room cleaning, laundry service, and public area maintenance.
• Develop and implement cleaning schedules and procedures in line with brand standards to ensure efficiency and effectiveness.
• Recruit, train, and motivate a team of housekeeping team members fostering a culture of teamwork and professionalism.
• Conduct regular inspections to ensure guest rooms and public areas meet our high standards of cleanliness and presentation.
• Manage inventory control and supplies, ensuring proper stock levels and ordering procedures.
• Address guest concerns and complaints promptly and professionally, prioritising guest satisfaction.
• Liaise effectively with other departments, such as Front Office and Maintenance, to ensure seamless guest experience.
• Prepare and manage departmental budgets and resources.
• Stay informed of industry trends and best practices in housekeeping operations.

What we need from you

Qualifications:

• Minimum of 2-3 years of experience in a management housekeeping role within a hotel environment. Working within a branded environment is advantageous.
• Proven track record of exceeding guest expectations and achieving high levels of guest satisfaction.
• Excellent communication, interpersonal, and organisational skills.
• Strong leadership abilities with a focus on coaching and development.
• Proficient in hospitality industry software and technology.
• A keen eye for detail and a commitment to maintaining high standards.
• Ability to work effectively under pressure and prioritise tasks in a fast-paced environment.

In addition to the opportunity to work in a prestigious hotel and be part of The iNUA Collection , we offer a range of benefits to our valued team members, including:

• Life Assurance
• Professional learning and development opportunities.
• Team members discounts on hotel stays, dining, and amenities.
• We celebrate your loyalty and commitment with special recognition for long-term service.
• Flexibility - we understand the importance of work-life balance and offer flexible working arrangements.

The iNUA Collection is an equal opportunity employer committed to diversity and inclusion in the workplace. We celebrate the unique backgrounds and perspectives of our team members and strive to create an inclusive environment where all employees feel valued, respected, and empowered to succeed.

We look forward to hearing from you!

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you'll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.