Frameworks Management Team (FMT) Manager - Market Operations - Permanent - Birmingham

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Frameworks Management Team (FMT) Manager (L3 Assistant Director)

Are you an enthusiastic leader with a strong commercial and strategic outlook? Do you have experience providing tenders and compliance management for new business opportunities and framework agreements? Would you like to lead a dynamic and evolving team?

The opportunity
We are looking for a Frameworks Management Team (FMT) Manager, to lead the operations and service delivery provided to EY Service Lines (SLs) and Sectors. The FMT provides new business opportunity support and framework reporting and compliance expertise, primarily for Government and Public Sector (GPS) clients, across all SLs.

The FMT is integral to the UK business as it provides access to over 60 GPS frameworks and Dynamic Purchasing Systems (DPSs) and manages more than 400 UK Government procurement portals. The FMT is aligned to UK&I Markets Strategy Execution & Operations (MSEOps). The successful candidate will report into the Head of Markets Frameworks and will provide leadership and support to the team based in the EY Birmingham office.

Candidates will require a UK Government security clearance (minimum BPSS level) to perform this role, so must be willing to go through the required process.

Your key responsibilities

• Lead the FMT and manage operations for the team including all HR life-cycle activities for each team member
• Provide leadership, guidance, support and line management of the day-to-day work of the FMT, working in close collaboration with the FMT Supervising Associate
• Develop open, honest and supportive long-term relationships with all FMT members by building trust, investing regular time and commitment and demonstrating flexibility of style to engage effectively
• Provide line management support, on the job coaching and learning and regular feedback and formal LEAD feedback to FMT members
• Ensure that all FMT activities are delivered to the appropriate quality standards and meet all Service Level Agreements (SLAs), including tender and portal management, bid support and portal uploads, and framework reporting, compliance and guidance
• Identify, plan, drive and deliver initiatives to improve FMT services, including implementing new technologies to support the team and the business
• Work closely with the Head of Markets Frameworks, including on FMT performance against SLAs, on key framework compliance activities (such as annual internal audit and external CCS audits) and on key transformation and process improvement projects
• Understand all GPS framework reporting, compliance and audit processes to ensure EY delivers all mandatory external Monthly management information and meets the framework and DPS compliance requirements
• Collaborate effectively with Counsellors of FMT members to encourage higher performance and career progression, to manage and address any absence or performance issues and to provide appropriate input to LEAD CCG meetings
• Develop and maintain relationships with Partners and senior members of Sector and SL teams where you will be leading and driving best practice in new business and framework management and compliance

Skills and attributes for success

• Management and leadership to share a compelling vision of the future for the FMT and to rally the team with passion and a shared purpose
• Commitment to building a high performing team with an inclusive, open and safe environment where people feel free to be themselves and are valued for their differing identities, perspectives and talents
• Ability to coach, collaborate and build trust in a courageous manner to achieve collective team goals whilst developing all members of the team
• Confidence in communicating and the ability to interact and positively influence people at all levels is essential because you will be the point of contact internally and externally for queries and escalations relating to all GPS tender opportunities
• Highly organised, with a very high level of attention to detail and an ability to deliver to deadlines in a complex fast-paced and evolving working environment
• Ability to operate independently to identify, drive and deliver on key FMT and MSEOps objectives to support enhanced service delivery for the business
• Dynamic and confident in challenging current processes and presenting new ideas, with a desire to embrace and drive change through proactively identifying process improvements and efficiencies

To qualify for the role you must have

• Management and leadership experience and skills are essential to ensure the FMT delivers high-quality, high-volume activities within SLAs
• A "can do" attitude and the drive and enthusiasm to motivate others
• Strong team working skills with confidence in communicating and the ability to influence people at all levels
• Ability, as the internal and external point of contact relating to GPS tender opportunities and compliance, to manage and resolve complex queries and escalations
• Experience of working with large amounts of data (mailbox, tender and framework revenues) and using analytics to understand and visualise data to achieve desired outcomes, including generating insights and presenting reports to stakeholder groups
• Change and project management experience and excellent Microsoft skills (Outlook, Word, Excel, PowerPoint, SharePoint, PowerBI)

Ideally, you'll also have

• Knowledge of GPS new business tender processes and procurement portals
• Knowledge and experience of reporting and compliance activities for GPS frameworks and DPSs
• Experience of hybrid working (office, remotely, virtually and independently) in a role of responsibility whilst driving team performance
• Experience in professional services environment

What we look for
An enthusiastic leader with a strong commercial and strategic outlook to join a dynamic and evolving team. Self-starter with a "can do" attitude and the drive and enthusiasm to motivate others. A strong team player and lateral thinker, comfortable working collaboratively, virtually and independently in a role of responsibility within a team

What working at EY offers
We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.