Veterinary Area Manager - South-East London

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About The Role

Area Manager - DNA Vetcare Group

Are you a driven leader with a passion for veterinary excellence and team development? DNA Vetcare Group is looking for an exceptional Area Manager to join our team and help shape the future of our practices in our South-East London region.

At DNA Vetcare, we are committed to fostering a culture of support, growth, and excellence. We believe in promoting from within, empowering our teams, and delivering unparalleled care to our clients and their beloved pets.

About the Role

As an Area Manager, you will be instrumental in driving the success of our practices across your region. This is a hands-on leadership role, blending strategic oversight with operational management. You will:

• Uphold our core values - Caring, Service, and Professionalism - ensuring these principles are at the heart of everything we do.
• Drive sustainable growth by delivering against budgets, identifying operational efficiencies, and maintaining cost control.
• Support and develop our clinical teams, ensuring they thrive in their roles while delivering exceptional client and patient care.
• Optimise practice performance, managing resources, compliance, and client service standards.

Key Responsibilities

• Champion the "DNA Way" of service excellence, mentoring teams to embrace and embody our ethos.
• Line manage and support practice teams, ensuring clarity, guidance, and accountability.
• Oversee profit and loss for your region, delivering operational efficiency and sustainable results.
• Analyse and share key performance indicators, coaching teams for continuous improvement.
• Ensure clinicians and resources are used effectively to minimize costs and improve client experiences.
• Maintain high standards of compliance, cleanliness, and client satisfaction across all practices.
• Collaborate with HR and recruitment teams to plan for future staffing needs and onboard new colleagues seamlessly.
• Drive client growth through innovative marketing, social media strategies, and retention initiatives.
• Promote and grow our VIP scheme, ensuring it is embraced across practices.
• Manage client feedback, complaints, and debt levels, ensuring outcomes align with company goals.

What We're Looking For

We're seeking a dynamic leader with:

• Proven experience in managing multi-site operations, ideally within the veterinary or healthcare industry.
• Strong financial acumen and the ability to deliver results.
• Exceptional communication and coaching skills.
• A solutions-focused mindset and a passion for improving processes.
• The ability to inspire teams and foster a positive, collaborative culture.

Why Join DNA Vetcare?

At DNA Vetcare, we believe in supporting our people to achieve their career aspirations. As Area Manager, you will play a pivotal role in our mission to provide exceptional care for pets while building a strong, motivated, and high-performing team.

We offer a competitive salary, opportunities for professional growth, and the chance to make a meaningful impact in a fast-growing and values-driven organization.

Ready to take the next step in your career?

Join DNA Vetcare and help us set the standard for excellence in veterinary care. Apply today and become part of a team that's passionate about making a difference.

About Us

DNA Vetcare is a proudly independent group of multi award-winning surgeries, founded in 2006 by veterinary surgeons Alan van Heerden and Dane Walker. Dane and Alan have taken their years of experience working in numerous high quality practices, to provide exceptional vet care across London and Kent. Claire Baker joined Alan and Dane as a Director in 2019, originally arriving at the main London hospital in 2013 as a locum. Claire heads up the Group's operations and vet team recruitment.

DNA Vetcare has a network of excellent veterinary surgeons who have been handpicked for their clinical skills, experience and ability to provide compassionate care for your four-legged (or three-legged, finned or feathered) friend. This network of excellence is the foundation on which we have built a strong reputation for providing the very best care to pets and owners alike.

Alan and Dane are dedicated to providing excellent service to clients, respectful, caring and expert care for animals and a supportive encouraging work place for their teams.