FM Operations Manager

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CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are seeking a highly experienced FM Operations Manager in our BTO Team (Bid-Transition-Operate) to join our global team. Join our team and be part of a world leader that values expertise, innovation, and excellence. You'll have the chance to work with a globally recognized brand, collaborating with talented professionals and delivering top-notch workplace services.

The role of the FM BTO (Bid-Transition-Operate) is to ensure that the business strategy is translated into operational excellence for Enterprise Accounts. The FM BTO position is a dynamic role that spans the full lifecycle of facilities management and multi-disciplined Enterprise Accounts. The role will be instrumental in developing client bid solutions, managing the transition in (including due diligence) and out processes, and provide guidance and oversight of operational excellence for the delivery of operations of Enterprise Accounts operating in EMEA.

This role requires the selected candidate to work on a hybrid basis from the CBRE location and very flexible to travel across EMEA as needed. Site visit can occur anywhere, and flexibility is key.

The candidate will be expected to work on multiple transitions and provide short to midterm pre, and post go live, onsite support.

The candidate will have experience in FM operations and transitions. They will focus on the asset management (equipment assets), critical systems and soft service delivery aspects of the whole FM solution. Due diligence and set up of the people, process are key activities to co-ordinate and deliver.

Key Responsibilities:

Strategic FM operations

• Lead the strategy for due diligence. This includes collection, validation and analysis of the information, who collects and keeps the data up to date on the account within the CMMS.
• Works with the sales, solution, and account team to turn the due diligence and service data into a workable solution.
• Manages the facilities management transition programme to ensure timely hand-off to the account team and assists with stabilisation.
• Identify best practices, knowledge sharing and drive corporate standardization.

Mobilisation delivery

• Acts as a focal co-ordination point for local teams in both due diligence, solution and transition.
• Ensures all transition commitments are met and delivered in the agreed timeframe.
• Assures contract obligations are met and transition deliverables are satisfied using the CBRE best practices, tools, and processes.
• Supports regular status reporting including status against performance indicators. Can apply technology including CMMS, Tableau, and other tools in the CBRE Technology Stack.
• Contributes to the FM organisation model, focusing on technical delivery hires, supply chain and team structure.

Person Specification

• Transition/mobilisation experience
• Excellent leadership skills to hold matrix teams to account and own delivery.
• Strong communication and interpersonal skills with the ability to communicate complex issues to stakeholders.
• Excellent understanding of FM operating models, technology and commercial models for enterprise accounts.
• Management of Risks associated with operating and maintaining critical systems in buildings would be an advantage.
• Understanding of soft FM delivery models in Enterprise contracts
• Minimum 5 years of experience in Facilities Management
• Experience with soft Services and hard services delivery.
• Experience working in a global organisation with the ability to collaborate effectively with colleagues from different regions and cultures.

About us

CBRE Global Workplace Solutions (GWS)

As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.