FM Engineering Operations Senior Manager

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Job Summary:

Leads regional engineering and facilities operations for a cluster of facilities, campus or portfolio of buildings across the EMEA region. Drives strategic deliverables set by account leadership team and the client, ensuring operational excellence, compliance and quality control for service delivery. Specifically overseeing planning, implementation and coordination of all Electrical, mechanical operations, maintenance, communications, energy management, and manpower development programs.

To lead world-class engineering technical matters, responsible for managing the Mechanical and Electrical infrastructure of the Customer's Critical Engineering Facilities across a wide international portfolio. It is therefore essential that you ensure CBRE management systems, and specialist supply chain deliver a best in class service resulting in an excellent engineering facility. To manage and develop a professional and technical relationship with the client to create a positive customer experience. To deliver a technical performance level which achieves and beats the KPI's and SLA's set down in the client contract. To lead, motivate and develop the site team's technical competence and ensure that the culture and standards on the site are consistent with the culture and standards established by CBRE. To audit and monitor the on-site operations team's performance in system uptime reliability and to develop efficiencies and innovations that benefit the client and CBRE within their international portfolio.

Essential Duties and Key Responsibilities:

• Acts as the subject matter expert for all engineering related services within region
• Has a deep understanding of the client and account objectives and provides strategic recommendations to assist in the design of the technical service roadmap.
• Leads the operational delivery of strategic initiatives including project planning, communication and change management control, compliance and reporting.
• Supports wider technical self-delivery operations in the region, specifically but not limited to (UK, Europe, APAC and ME).
• Leverages internal relationships, manages stakeholders and stays connected with CBRE platform to ensure:

1) The client and account receive the greatest value from CBRE structure and resources

2) Account is compliant with CBRE requirements

3) Growth opportunities are identified, right sized for the account and where suitable put forward to expand CBRE services

• Leads data collection and insights ensuring inspections and surveys, including energy audits and analysis, HVAC, electrical and plumbing systems, environmental compliance, accessibility compliance, acquisition and third party surveys are captured and effectively utilised.
• Supports clients work order management program and tools, specifically PPM, reactive works, operating within a fixed price agreement.
• Develops and provides for ongoing improvement of preventive maintenance and engineering procedures, preventive maintenance programs, budget operating costs estimates and comparisons.
• Oversees implementation of programs to ensure compliance with life safety programs and procedures, domestic water quality control and water treatment programs to include environmental and safety compliance.
• Assist with due diligence and building evaluations for possible acquisitions or development projects.
• Ensures all engineering operations are carried out with due consideration to cost and value for money.
• Oversees P&L management at a country level ensuring correct interpretation and management of contract financials.
• Identifies cost saving opportunities to enhance contract profitability.
• Is a pivotal team member in the leadership team providing input into the talent attraction and retention strategies.
• Works closely with the Talent Acquisition team to ensure a pipeline of talent is available and succession planning is in place.
• Assists with the recruitment and onboarding process for new joiners.
• Provides formal supervision to individual employees when they are direct reports.
• Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval.
• Plans and monitors appropriate staffing levels and utilization of labour, including overtime.
• Prepares and delivers performance appraisal for staff.
• Mentors and coaches team members to further develop competencies.
• Leads by example and models behaviours that are consistent with the company's RISE values.
• Deliver a critical engineering (CERM) maintenance regime,
• Ensure compliance with in country legislation in terms of statutory maintenance, health, safety and environmental management,
• Deliver planned preventative maintenance activities to plan,
• Review quotations for the procurement of additional works within "your" authorised limits,
• Carry out inspections and technical audits of operational delivery,
• Carry out inspections of assets and systems with a view to identifying single point of failures (SPOF's), equipment end of life and component breakdown,
• Ensure documented processes and procedures are followed in respect of delivering;
• Integrated System Testing,
• Change Control,
• Load Management,
• Switching of HV/LV equipment,
• Permits To Work (PTW),
• Critical Environment Works Authorisation (CEWA),
• Critical Works Release Forms (CWRF),
• Critical Facility Incident Reporting (CFIR),
• Contingency Planning and Disaster Recovery,
• Work collaboratively with project management to facilitate seamless handovers of capital works,
• Participate in the account critical services network, to ensure consistency of delivery and best practice,
• Responsible for keeping the M&E asset data base up to date,
• Responsible for maintaining condition survey information current,
• Responsible for condition survey and populating the forward maintenance data base,
• Work collaboratively with the customer's IT teams,
• Work collaboratively with the central CBRE energy management and sustainability team.
• Providing leadership, management, and development of the contract, ensuring technical and operational commitments are met and exceeded.
• Ensure a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts. Ensuring contractually agreed SLA's and KPI's within the Scope of Works (SOW) are met and necessary record retention demonstrating adherence.
• Ensure the provision of healthy and safe working conditions and that both clients and CBRE health and safety policy's and process is effectively implemented across both CBRE and subcontractors activities, and are regularly reviewed.
• Act as the point of contact during significant events or multi-discipline technical escalations occurring within the specified sites. In charge of change management, incident management and root cause analysis as far as technical and engineering topics are concerned.
• Manage the Planning, organize, the 52-week maintenance for all engineering activities including HVAC, fixed electrical installation of High Voltage and Low Voltage, including the liaison with client/end-users for the time scheudling. Produce SOP, MOP, EOP and command team to dry-run, implement the procedures. Prepare activity and other statistical information and reports as requested by client. To provide input into regular management reports and Budget submissions and reviews.
• Effectively lead technical and engineering related activities including regular technical review meetings; development of operational procedures; providing technical services of the highest standards.
• Promote and maintaining the core Values of CBRE.

Essential Skills:

• Excellent client relationship skills,
• Ability to effectively respond to complex inquiries or complaints from clients, line management and supply chain,
• Ability to solve complex problems and provide innovative solutions,
• Intermediate analytical and quantitative skills.
• Intermediate skill with Microsoft Office Suite,
• Ability to use work order system. Working knowledge of asset management, property management.
• Develop effective working relationship with all members of CBRE staff and the Client representatives.
• Ensure the professional technical image of CBRE is presented to clients and visitors at all times.
• Talent manage technical staff to ensure an appropriate training plan and career progression is identified.
• Provision of technical leadership and guidance, advice, coaching and direct support, where required to deliver best practice, training, assessment, improvement of the critical infrastructure and FM.

Qualifications / Experience / Professional Memberships:

• Extensive experience of running multi-site engineering facilities and engineering teams with an emphasis on critical plant operation and business continuity operations. Equivalent combination of education and experience. Knowledge and understanding of all applicable practices and techniques, laws, project controls and environmental regulations to include safety regulations.
• Time served Mechanical/Electrical Engineering Manager with a minimum qualification HNC or an appropriate engineering bias degree.
• A minimum of ten years post training experience, five years of which in maintaining critical engineering environments.
• Membership of an Engineering related professional body i.e. CIBSE/IEE.
• A Health & Safety qualification (IOSH minimum or preferably NEBOSH)

SAFETY

Responsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to:

1. Complete all required and assigned HSE training at a satisfactory level,

2. Follow all activity policies and procedures, including all HSE-related requirements at all times,

3. Participate in all HSE-related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.

4. Report any conditions which you feel could result in an accident or injury and / or stop work if required.

COMMUNICATION SKILLS

Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.

FINANCIAL KNOWLEDGE

Requires in-depth knowledge of financial terms and principles in a fixed agreement environment. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports.

REASONING ABILITY

Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.

EQUAL OPPORTUNITIES

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

ABOUT CBRE

CBRE is the world's leading commercial real estate services firm with offices located around the globe. CBRE currently employs roughly 80,000 people worldwide, with 2,500 working in the UK. The Company's core services include property sales, leasing and management, facilities and project management, investment management and, research and consulting. In central London, CBRE advises on more commercial property than any other adviser and across the United Kingdom with offices in Aberdeen, Birmingham, Bristol, Edinburgh, Glasgow, Jersey, Leeds, Liverpool, Manchester, and Southampton.