Floor Manager

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WE ARE MOLLIE'S

Innovatively designed by Soho House, Mollie's is a growing family of twenty-first century motel-diners with big ambitions for expansion. In spirit, Mollie's was born in America - an offspring of the classic roadside motel and drive-in diner, a welcome stopover on a route to somewhere. We've borrowed the inviting red neon signs and the easy-going vibe, the burgers, the shakes, the bottomless coffee, a dash of nostalgia, but there's nothing old-school about Mollie's. Expect innovative digital check-in, EV chargers, designer rooms with a fresh Soho House look and affordable prices. Mollie's has already been named as the 'Best Budget Hotel' in the Sunday Times Best Places to Stay, Best Innovator in the GQ Food & Drink Awards, and was awarded the Catey Award for Best Use of Technology.

Following the success of its first sites in Oxfordshire and Bristol, a third site in Manchester is currently underway and a further ten locations are already earmarked as part of the immediate expansion plan to forge a new 'budget-luxe' sector in the travel and leisure industry.

Mollie's is now looking for a Floor Manager looking to build a successful career with an inventive, high growth brand at the forefront of the hospitality sector.

OUR PEOPLE

The Mollies' team are warm, welcoming and customer focused, passionate about exceeding expectations and maintaining the highest standards of service we hold ourselves to. They are proud to work at Mollie's and love to work collaboratively as a team to enhance the guest experience at every opportunity.

We are looking for candidates who are driven and have an eagerness to learn and build an exciting career with a fast growing, leading hospitality business.

You will be supported by state-of-the-art technology instead of legacy systems so we can create a seamless and logical way of doing things from the get-go. We want you to exceed your expectations. We will nurture your talent, encourage new skills and give you the tools to manage your future.

Mollie's is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to Mollie's.

DESCRIPTION

At Mollie's, our Managers are strong leaders who must be customer obsessed, warm, welcoming and quality service focused individuals who are passionate about exceeding guest expectations and capable of empowering their teams;

They need to be driven, work well under pressure, have an acute attention to detail and possess the commercial acumen to manage their team against agreed KPIs, controls and high standards;

The role requires strong leadership to manage, train and develop a team of up to 20 people, ensuring the site meets and exceeds the needs of its guests and cultivates a high performing team orientated culture;

You will report to the Diner Manager with responsibility over running the front of house, back of house and collaborating with the kitchen team.

You will be constantly challenging the status quo, implementing new processes and initiatives and presenting opportunities and recommendations to better performance;

You will ensure that the Mollie's high standards, guest policies and operational procedures are always maintained;

We are looking for candidates who are articulate, well organised, passionate about their work and have an eagerness to learn and build an exciting career with a fast growing, leading hospitality business. Fantastic development and progression opportunities.

BENEFITS

• Pay Rate £13.02 to £14.02
• 10% Tronc Scheme
• Mollie's Career Pathway programme including Paid qualifications
• Enhanced Company Maternity, Paternity and Adoption leave
• Company sick pay
• Free on-site parking
• Hospitality Rewards (Discounts Platform)
• Complimentary meal every shift
• Unlimited free tea, coffee, and soft drinks every shift
• Discounted food and accommodation
• 24-hour access to our wellness programme
• Discounts on GHD and Cowshed products
• Length of Service Rewards
• Monthly awards scheme
• Up to £500 refer a friend scheme
• Birthday reward