Fleet Account Manager [French/German-speaking]

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About us

We are Lightfoot, a high-growth technology company based just outside Exeter that is focused on making a difference worldwide, one driver at a time. We help businesses and private motorists improve efficiency and safety.

Our technology has been proven to reduce fuel use and emissions rates by 10-20%, and at-fault accidents and wear and tear by 40-50%. It connects to your vehicle's on-board computer and uses all the live data it produces to analyse how efficiently you are driving. It's similar to how performance is analysed in Formula 1. Lightfoot turns that data into simple feedback for you - the driver - so you know when you're pushing your vehicle too far and can bring it back to maximum efficiency. Beyond the vehicle, our proprietary gamification platform engages users via our app, giving our driver community the opportunity to engage in their performance and to win weekly cash prizes and rewards for achieving Elite Driver standard. Our solutions are highly differentiated from the competition which has helped us secure circa 300 of the UK's largest fleet customers including Tesco, Asda, Southwest Water, Iceland and Virgin Media to name a few.

More recently, we've started leveraging our gamification IP to expand our product offering to beyond drivers. With our new app-only solution we can now incentivise and reward all sorts of measurable behaviours for our customers, from physical activity to online order picking. We've now given away nearly £1m in prize money incentivising and rewarding desirable behaviours and are excited about the value this can bring to our customer and to our growth prospects.

We're a fun-loving bunch who are growing at an astonishing rate. We've moved into a brand-new, state-of-the-art office near Exeter in the beautiful Southwest (which was voted Exeter's 'Best Workspace'). We are excited to keep growing the Lightfoot family with like-minded, passionate individuals who share our values.

• We care deeply.
• We are innovative.
• We deliver excellence.
• We are customer first.
• We are friendly and celebrate individuality.

About the role

Account Managers are responsible for maintaining long term, trusting relationships with our customers. The role is to oversee a portfolio of assigned customers, generate new business from existing clients and actively seek further opportunities.

Acting as the lead point of contact for your assigned customers, you will be expected to answer queries and become a trusted advisor to further improve the customer experience.

Key duties and responsibilities

• Implement, manage and develop positive working relationships with multiple customer accounts including international fleets
• Facilitate regular communication both remotely (Teams & mobile) and face-to-face
• Manage customers with integrity and diligence, ensuring that we manage expectations in doing what we say we will do, when we say we will do it
• Consistently evaluate the value that Lightfoot is bringing to the customer - look at what other opportunities there are to demonstrate more value whether financial, operational or safety related
• Understand the Lightfoot data related to your customers and help to surface insight, not just replay data
• Assist customers in making best use of Lightfoot and embedding it in their business including organising training for managers, drivers and other staff
• Ensure that Lightfoot's differentiation is well-understood, especially in terms of Driver Rewards and Gamification; and help drive initiatives to accentuate this as one of Lightfoot's unique attributes
• Be able to communicate effectively with customers for whom English is not their first language (specifically French & German for this role)
• Generate sales and revenue among customer accounts - identify opportunities for growth and upsell of additional Lightfoot products
• Manage the customer renewal process to achieve set customer renewal KPIs
• Co-ordinate with other departments in Lightfoot to facilitate what the customer requires
• Work with the Product Teams to deliver; and ensure customer expectations are aligned with the specification for each product
• Work as part of a team to develop and implement marketing, support and engagement strategies
• Record, update and maintain customer data on the CRM system which covers off key strategic mapping of the customer
• Work closely with other colleagues who also have interaction on the same accounts to ensure consistent service to customers
• Review and respond clearly to customer queries
• Attend and schedule customer visits, presentations and site training in the UK & abroad
• You are the Lightfoot representative for your clients and should always act as the evangelist for our brand with a specific aim of building our stakeholder reach
• Compliance and assistance with the requirements of 9001& 27001

Key skills, experience and qualifications

• Fluent in French and / or German is essential
• Experience of running B2B accounts is essential
• Outstanding customer relations skills are essential
• Ability to multi-task across and meet deadlines is essential
• Exceptional oral and written communication skills is essential
• First-class problem-solving & analytical skills is essential
• Working knowledge of Microsoft packages is essential
• Experience in the transport services sector is desirable

Benefits

• Annual bonus scheme
• 24 days of annual leave (plus bank holidays)
• End-of-year company closure from 25 Dec to 01 Jan inclusive (-3 days of annual leave allowance)
• 1 day of birthday leave - an additional day off to celebrate!
• 1 day to volunteer - an additional day to give back
• Holiday buy-back scheme - the opportunity to buy up to an extra week of leave p/annum
• Company sick pay
• Enhanced maternity and paternity leave
• Bravo benefits including:
• cycle-to-work scheme
• financial wellbeing resources
• gym discounts
• MyMindPal app
• retail discount scheme
• tech benefits
• Simplyhealth Optimise health plan
• Simplyhealth Denplan dental plan
• Group life insurance (death-in-service)
• Company pension
• Long service awards - vouchers & extra annual leave
• Refer-A-Friend scheme
• Casual dress
• Company social events and activities
• On-site parking
• A personal Lightfoot device
• Hybrid working | Office in Exeter