Flagship General Manager (FTC) - Marylebone High Street (5985)

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Our Role

The White Company is seeking a commercial and people focused retail leader to join us on a 10-month secondment as General Manager in one of our flagship locations.

As the General Manager of the £3m+ business, you will be responsible for leading your managers and store team through the day-to-day Retail focuses focusing on commercial & operational excellence, customer & store experience, and creating the best place to work.

Strong communication skills across all mediums are essential. In addition, the ability to organise, prioritise multiple and varied workstreams will be required to be successful in this role.

You will work closely with your Area Manager on developing and implementing the Retail strategy and trading tactics.

Please note: this role is for an up to 10-month FTC.

What you'll be doing

Driving Performance:

• Implement a robust trade routine to review and manage the store sales plus KPI performance.
• Analysing financial and commercial reports weekly ,from this produce a store weekly trade report which summarises performance, opportunities, and actions.
• Clearly cascade and ensure implementation of weekly trading actions in your store.
• Ensure Store Management team have the right skills to commercially manage your store.
• Developing and implementing strategies to achieve sales targets and increase revenue.
• Inspirational and impactful store visits to engage teams, observe customers, review implementation, gain feedback and identify opportunities.
• Maintain strong, open communications within the store, to the customer, Area manager, Business Partners and Company Directors.
• Focus on peak and the extra planning required to ensure success at this critical time of the year.
• Management of payroll & controllable costs through P&L reviews, identifying ways to improve efficiency and smarter ways of working.
• Drive an exceptional and consistent customer experience, ensuring that customer KPI's are achieved , and that customer service feedback is actively used to drive improvements.
• Analyse and seek relevant Customer insight to support you in understanding and driving your business.
• Engage with Branch/Merchandising and effectively communicate stock feedback & opportunities.
• Key support for Area Manager when needed, providing assistance and stepping into the AM as and when required.
• Develop and maintain strong relationships with store local Market/BID.
• Keep up to date with what's happening on the High St, external trends, and initiatives.

People:

• Be an inspirational and motivational line manager , supporting them with continuous learning and development within their roles.
• Ensure that your Store management teams have clear and measurable objectives, and the performance management cycle is used effectively.
• Role model our Pride Values and Leadership Behaviours and ensure they are embedded within your store.
• Establish a strong People team partnership to navigate ER and deliver our People KPI's. Take ownership and deliver required actions from people data and analytics.
• Ensure your store team are utilising tools and resources provided by L&D to create a culture of personal development in your store and successional planning
• Partner with L&D to ensure that the right training is in place for your store team.
• Utilise feedback and engagement surveys to understand the opportunities within your store and take clear actions. Support your store management team with delivering this within their stores.

Operational Excellence

• Have a clear understanding of TWC operational & people policies and procedures, and ensure they are implemented in your store.
• Identify operational best practices, and opportunities to continuously improve ways of working to drive efficiency.
• Partner with the Loss Prevention team to proactively develop action plans to manage stock loss, stock accuracy and compliance in your store.
• Ensure Retail escalations are managed and followed up.
• Take a pro-active approach to H&S management to ensure a safe environment in your store.
• Work with facilities to ensure that your store is safe and well maintained.

Skills and experience that you'll need

• Proven experience in managing high turnover, high profile stores with sizeable team,
• Proven track record in developing experienced managers,
• Understanding of the White Company customer & brand,
• Strong leadership skills .
• Solid analytical and organisational skills.
• Excellent communication skills across all mediums,
• Ability to build and maintain effective relationships.

What we offer you

At The White Company, we value our employees for always going the extra mile for every one of our customers; we reward this with great benefits and competitive salaries.

• 50% discount on our products,
• 25 days holiday rising to 28 during service,
• A Volunteer Day with a charity of your choice,
• In addition to a competitive salary, a discretionary bonus scheme may be rewarded annually,
• Perk Place Benefits Platform - offering a variety of discounts across wellbeing and lifestyle,
• Automatic enrolment into the Group Personal Pension scheme,
• Wagestream Money Management app - access to Wagestream gives you power over your pay and supports financial wellbeing,
• Private Medical Insurance,
• Following successful probationary completion, you'll be covered by our life assurance plan,
• Social - Christmas party/social events throughout the year

Our Equality Diversity and Inclusion statement of commitment

At The White Company we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities.

We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is respected, encouraged, and celebrated. Where you can feel you belong.

We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and selection process.

We'd love you to join us on our journey.

Our Sustainability statement of commitment

We are committed to building a sustainable legacy that will enable a brighter future for people and our planet.' We believe this should be reflected in everything we do.

Documents

• 2024 - General Manager JD.pdf (35.63 KB)