First Line Manager - Certificate of Conformity

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First Line Manager - Certificate of Conformity

It's more than a job

We are seeking a Certificate of Conformity (CoC) Manager to take ownership of the end-to-end CoC lifecycle and uphold the highest standards of compliance across our organisation. This leadership role calls for a strong, customer-focused manager who can ensure operational excellence while driving continuous improvements that enhance quality, efficiency, and customer experience.

As the CoC Manager, First Line Manager you will provide clear direction and oversight for all aspects of CoC control, including secure storage, accurate data management, timely retrieval, and the delivery of flawless documentation to our customers. You will also take responsibility for airworthy stock accuracy and compliance, ensuring the integrity of all airworthiness records and maintaining full alignment between system data and physical stock to always guarantee audit-ready performance.

You will lead the continuous improvement agenda for the CoC process, influencing system developments, strengthening controls, and facilitating stakeholder forums to resolve issues and proactively mitigate risk. Your leadership will be central to maintaining compliance across the operation and ensuring our airworthiness stock meets regulatory and contractual requirements. In addition, you will be accountable for delivering clear, data-driven weekly compliance KPIs, giving senior stakeholders full visibility of performance and supporting confident, informed decision-making.

How you create impact

• All QSHE 1A Checks completed as required for Level 1 Audit activities.
• Be an Ambassador for Safety at all times.
• Undertake Near Miss and Safety Concern Reporting and Progression as required.
• Ensure all Accidents are reported to the Line Manager as required.
• Undertake QSHE Investigations as required for safety compliance including root cause analysis, trend tracking and improvement plans.
• Responsible for effective and efficient Operational Area Management as applicable.
• Undertake Business Continuity Plan (BCP) Management.
• Conduct Facilities reporting and escalation.
• Conduct Management Briefs.
• Lead end-to-end Certificate of Conformity (CoC) management, ensuring compliant storage, retrieval, and strong operational controls.
• Drive CoC KPI performance, guaranteeing customers receive accurate documentation on time.
• Develop and improve CoC processes and Work Instructions, creating efficient and scalable workflows.
• Shape system enhancements, ensuring new capabilities strengthen CoC compliance and overall contract performance.
• Oversee compliance with all airworthiness and quality standards across the Air Centre of Excellence.
• Ensure the integrity and accuracy of all airworthiness stock, both physically and within systems.
• Lead governance of system accuracy, ensuring data quality and stock records remain fully aligned.

What we would like you to bring

• Logistics management experience in a large fast moving environment
• Strong warehouse system experience
• Leadership qualities including the ability to enthuse and motivate
• Financial and strategic management experience and commercial awareness
• Drive, determination and a track record in delivering continuous improvement
• Ability to influence, negotiate and deal with conflict successfully
• A strong knowledge of Health & Safety at work
• Experience of working to agreed targets
• Ability to work individually or as part of a team
• Ability to deliver to tight deadlines in an organised and informed manner
• Leadership qualities including the ability to enthuse and motivate
• Excellent analytical and problem solving skills
• Good Communication skills
• Customer Services skills
• Strong organisation skills
• Ability to achieve a high level of accuracy
• Analytical & problem solving skills
• High attention to detail
• Excellent interpersonal skills

What's in it for you

As well as our competitive pay rates and superb training opportunities, we also offer a great working environment. You will be respected and valued if you work for us and have genuine opportunities to progress and develop.

* 26 days holidays plus bank holidays * 2 volunteering days per year * 3 x Life Assurance Option if you join the KN Route2 pension scheme * A tailored personal development and training programme. * Trusted and empowered to deliver and be your best. * Enhanced Maternity/Paternity Leave * Cycle to work scheme * Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more) * Refer a friend scheme.

Health Cash plans will be also available to you. The easy-to-use plan provides you with a range of valuable cash benefits and services and gives you money back towards the cost of your routine healthcare, up to set limits, helping you to budget for essential health costs such as optical, dental and therapy treatments.

As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.