First Line Manager Base

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Contract Type: Permanent (Full-Time)
Shift patterns: Monday - Friday - Day shift
Location: Heathrow Airport

PLEASE NOTE: The role is based within an airport. You will be required to undergo a security/background check if you are to be successful for this position.

Ready for your career to take off? Did you know that DHL, an award-winning leading supply chain business, also provides ground handling services at many UK airports? We're seeking a First Line Manager to play an integral role in our aviation contract, delivering a first-class service and achieving fantastic results.

The First Line Manager will be responsible for the control and delivery of the day to day operational requirements for the BA Cabin Cleaning operation in Base, reporting directly to the Airside Shift Managers. Whilst on shift, this role will be responsible for all Base elements of the operation including providing a right first time approach to aircraft cleaning. Whilst on shift, this role will be responsible for all airside elements of the operation including the correct deployment of resource to meet the flight schedule, providing a right first time approach to aircraft cleaning. Central to this role will be the use of Inform to ensure the requirements of the operation are met and teams are used to the best effect. The role will directly manage Cabin Quality Supervisors/Team Leaders and will ensure the correct management of teams in relation to HR processes (RTWs, absence, performance management, etc...) as well as health & safety practices and contractual KPIs, most notably cleaning quality and delays. This role will also be in responsible for the airside stores, airside & base high lift operation and deployment of GSE. Central to this role will be to ensure operational requirements are met and teams are used to the best effect. The First Line Manger will be responsible for building strong working relationships with Key stakeholders (engineering, tow teams, etc) to ensure there is maximum productivity from all colleagues

WHAT DOES THE ROLE ENTAIL?

• Manage the day to day allocation and deployment of cleaning teams utilising the Inform system - Real time
• Set clear priorities for the Cabin Quality Supervisors and ensure the correct skill is deployed within the operation with the correct cleaning equipment
• Take responsibility for operational performance during the shift, i.e. delays and quality.
• Ensure shift briefs are delivered for all cleaning teams and operational priorities are communicated effectively

WHAT DO WE NEED FROM YOU?

We'd love to hear from you if you have the following experience but don't hesitate to apply if you don't tick every box on this page - we're great at spotting talent and potential in everyone:

• IT literate
• Previous experience in managing a team
• Strong people management skills
• Good communication skills
• Financial awareness

SECURITY PROCESS TO WORK WITHIN AVIATION AND TRAVEL AT DHL

• Be able to provide five years address history
• Be able to provide five years reference history (employment/education/benefit claim/character)
• To obtain a full airside ID

WHY CHOOSE US?

As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:

• Free confidential 24/7 GP service
• Hundreds of discounts (including retail, childcare + gym)
• Affordable loans & enhanced pension scheme
• 24/7 employee support service for you (+ family) with access to free counselling and much more: https://careers.dhl.com/global/en/dsc-benefits

OUR APPROACH TO DIVERSITY & INCLUSION

We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity

BE AN ESSENTIAL PART OF EVERYDAY LIFE

DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.

#UKIDSCWellBeing