Fire Control and IT Infrastructure Manager

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Job Description

• Suffolk County Council, Suffolk Fire and Rescue Service - Ipswich, Suffolk IP1 5PB
• £53,155 - £58,927 per annum. Group Manager (Control) in accordance with NJC pay scales
• 42 hours per week
• Permanent

Do you have the expertise and leadership to shape the future of public safety in Suffolk?

Suffolk Fire and Rescue Service is seeking an exceptional leader to join our team as the Fire Control and IT Infrastructure Manager. In this role, you will provide strategic oversight and management of our information technology infrastructure lifecycle.This includes leading andcontributing to the development of our brand-new fire control room.

Your role and responsibilities

As Fire Control and IT Infrastructure Manager, you will strategically lead and manage the full lifecycle of all technology products that underpin internal and community-facing services. This includes, but is not limited to, all fire and rescue-related information and technology including the Fire Control Centre, mobile data terminals, alerting systems and a suite of frontline technology and software.

Your responsibilities will include:

• Delivering and leading on any relevant projects across each area to support continual and sustainable service delivery.
• Managing a multidisciplinary team of technical and operational experts.
• Monitoring and managing establishment across your service area, ensuring competence and facilitating recruitment as required.
• Managing the Control Room function including the operational mobilisation database.
• Overseeing emergency response resource management.
• Providing strategic advice to leadership on control systems and resources.
• Supporting the procurement of equipment, software and service contracts.
• Managing budgets and contributing to capital planning.
• Ensuring compliance with standards, legislation and audits.
• Deputising for Area Manager as required.

About the team

The Control and IT Infrastructure team focuses on the fire control centre handling emergency calls and mobilising response resources, as well as the technology infrastructure supporting emergency systems. The team comprises technical experts maintaining the IT infrastructure and highly skilled control operators managing emergency response and mobilisation. They collaborate closely with the Suffolk County Council IT team and other local emergency services.

You will need:

• Relevant management qualification at degree level or equivalent experience.
• ITIL Foundation or similar IT Service Manager qualification.
• Proven leadership skills and significant experience managing multidisciplinary teams.
• Significant expertise and experience in the delivery of frontline technology services.
• Strong financial and budget management capabilities.
• Excellent communication and political judgement skills.
• The ability to drive continuous improvement through new ideas.
• Influencing and negotiating skills to effectively collaborate with stakeholders.
• The ability to motivate, mentor and model positive team behaviours.
• Resilience and proactive approach to challenges.

You can view a full list of requirements in the Job and Person Profile (docx). If you think you have what it takes to be successful in this role, even if you don't meet all the requirements, please apply. We would appreciate the opportunity to consider your application.

In return, we will offer you:

• Scope to shape the future of our new Control Centre.
• A fantastic working environment and the opportunity to make a difference to the lives of Suffolk residents.
• A rewarding and challenging career in a vital public service.
• Travel, lifestyle, health and wellbeing benefits.
• Membership of a competitive Local Government Pension Scheme (LGPS).
• Training and encouragement to expand your knowledge.
• Diverse and active staff networks.

Empowering Everyone

We're big believers in potential, possibility and the power of different ideas. We're always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report (suffolk.gov.uk).

For more information

If you have any questions or would like a casual conversation, please reach out to Toby Gray, Area Manager, by calling 01473 263832 or emailing toby.gray@suffolk.gov.uk, or Allie O'Neill, Area Manager, by calling 07917 085226 or emailing allie.oneill@suffolk.gov.uk

How to apply

Step 1 - Read the Job and Person Profile (docx).

Step 2 - Click 'Apply Now' to start your online application.

Step 3 - Upload asupporting statement indicating how you meet each of the criteria in the 'Person Profile' section of theJPP.

• You should use the Supporting Statement template (docx).
• Please use Arial font size 11 and keep your statement to a maximum of two sides of A4.

Step 4 - Upload a CV (without name and personal details).

Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailingrecruitment@suffolk.gov.ukor calling 03456 014412.If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process.

Closing date: 11.30 pm, 7 July 2024.

Promoted as JOTW (Job of the Week) on Suffolk Jobs Direct.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.