Find & Treat Deputy Operations Manager

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Job overview

You will provide operational support to the Find & Treat Service and be responsible for the management and performance of the administration teams.

Reporting to the Find & Treat Operations Manager, you will lead on service delivery improvements, efficiency metrics and provide support for the clinical services.

We expect you to be hard working, engaged and supportive towards your colleagues. You will be expected to offer suggestions to improve the service, as well as supporting your teams to do the same.

You will need demonstrate a good working knowledge in technology and assist with project management. Assist with contract negotiations or have a willingness to learn. Embrace the idea that you may be required to work onsite in challenging environments such as prisons and day centres. Work with the existing team on how best to bed in new tech to improve services offered and ensure compliance in its use. Liaise with other departments to ensure commissioning and all annual tests are completed. Work alongside colleagues to support the reporting of externally funded projects for both UKHSA and NHSE.

Be able to think outside of the box and not be afraid to discuss new ideas. In fact the more obscure the better, we have a proven record in making the un-logical happen.

Main duties of the job
• Responsible for day-to-day service management and to be the first point of contact for issues and queries
• Supporting delivery of performance targets including activity and workforce
• Supporting improvement of service user experiences and how this can be best reported/communicated
• Support the Operations Manager on maximising private income streams
• Lead on initiatives to ensure reductions in clinic cancelations
• Support improvement in staff and service user feedback metrics
• Line management of two Band 4 Administrators
• To behave in a manner that supports and inspires the more junior members of the team
• The most important skills and qualities are being organised, an excellent communicator, hard working, flexible working attitude, a receptive listener, a creative thinker

Working for our organisation

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

National Hospital for Neurology and Neurosurgery

Royal National ENT and Eastman Dental Hospitals

University College Hospital Grafton Way Building

Royal London Hospital for Integrated Medicine

University College Hospital Macmillan Cancer Centre

The Hospital for Tropical Diseases

University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Detailed job description and main responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

We are an Inclusion Outreach Health service that work across the care spectrum of infectious diseases and deliver these services remotely and in the community. To do this we have a combination of motorised and pedal powered tools. The Mobile Health Unit complete with digital x-ray camera, Hep C BBV testing van, Small Van equipped with a portable x-ray camera, Lease Car and a Tricycle. Our purpose is to make a difference, deliver excellent health care interventions by utilising cutting edge technology. We target infectious diseases that include but not restricted to TB, HIV, Hep C, Hep B and support national and global elimination and health equity efforts.

Back in the office we have a team of highly trained specialists. These include nurses and social workers. Their priority is to find, educate and persuade challenging patient populations to re-engage with partner health care workers for treatment compliance.

We have spent over 20 years building a tight-kinit, friendly, welcoming and warm environment to work in. As we are relatively small team so everybody gets to know each other which creates an open, informal and safe working culture. We value lived experience and the essential contribution that this brings to our service. We actively recruit and train people with lived experience of homelessness, drug use and other forms of social exclusion to put the Peer role front and centre of our delivery model. We believe people should enjoy their work and have fun, as well as working hard to provide a top class service for those that our less fortunate than ourselves.

We have an ongoing process to improve our staff's working lives and regularly seek feedback from everyone as how to achieve this.

Come and be a part of the best NHS trust in England to work for, according to our staff*

UCLH top trust to work at in England - for the second year running! : University College London Hospitals NHS Foundation Trust

*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England - for the second year in a row.

UCLH top trust to work at in England - for the second year running! University College London Hospitals NHS Foundation Trust.

Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

This vacancy has been advertised in accordance with the new NHS pay rate which will take effect from autumn 2024. Please note if your employment starts before the 24/25 pay scales are implemented you will be paid under the 23/24 pay scales and any backpay will be adjusted accordingly. Further information can be found at https://www.nhsemployers.org/articles/pay-scales-202425

Person specification

Knowledge and Qualifications

Essential criteria

• Degree and/or an appropriate professional qualification or equivalent
• Excellent IT skills including good working knowledge of MS packages

Experience

Essential criteria

• Previous managerial experience in a large and complex organisation preferably within the NHS
• Proven experience in service improvement and development
• Proven experience in effective leadership of staff
• Proven experience in the development and effective implementation of operational plans
• Demonstrate a knowledge and understanding of current issues and practices within the NHS
• Able to challenge clinical decisions in the best interest of patients

Desirable criteria

• Proven experience working with vulnerable members of society

Skills and Abilities

Essential criteria

• Excellent communication skills, including the ability to liaise and negotiate effectively at directorate management team level
• Proven track record of working under pressure to strict deadlines.
• Ability to prioritise effectively
• The ability to work co-operatively with both clinical and non-clinical staff including other management teams of the Trust and to develop effective working relationships within the directorate
• Strong negotiation and influencing skills with ability to motivate and engage individuals and teams
• Quality focused with an innovative approach and the ability to solve complex problems
• Evidence of political awareness and sensitivity to the high profile of the Trust

Other Requirements

Essential criteria

• Demonstrate a commitment to self-development with ability to demonstrate knowledge of current thinking and policy affecting health and public sector
• A commitment to promoting equality, diversity and inclusion in the workplace and in service delivery and development
• Have a flexible approach to working. Be willing when required to work unsocial hours and the occasional weekend

At UCLH, we have a real 'One Team' ethos, and our values - safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.

At UCLH we take equality of opportunity seriously and are committed to being a diverse and inclusive employer, with a culture that creates a real sense of belonging and trust. It is our fundamental aim, to recruit, retain and promote a diverse mix of people who are representative of our local communities. Applications are encouraged from candidates of all backgrounds, cultures, and perspectives to support our world class research, innovation and creativity.

UCLH recognises the benefits of flexible working for staff and has a dedicated policy which allows staff to apply for flexible working right from the beginning of employment. For more information please go to: https://www.uclh.nhs.uk/work-with-us/why-choose-uclh/flexible-working.

We offer our permanent staff an interest free season ticket loan for travel, all our staff have access to free independent and confidential support, large retail discounts, a staff discount platform, cycle to work scheme and on-site accommodation to name a few.

Additionally, UCLH Arts and Heritage's staff wellbeing programme, Creative Comfort, offers a variety of ways to engage with the arts as a member of UCLH staff. You can try out the weekly choir, weekly art club and join the Culture Club for exclusive access to free and discounted tickets for opera, exhibitions, theatre and more.

We recognise, reward and thank colleagues by nominating them for our annual Celebrating Excellence Awards, which are funded by UCLH Charity.

We are also members of www.mytrustbenefits.co.uk/ which offers discounts on high street retail stores, offers on travel deals, and also to take advantage of cash back schemes.

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.

Please note that all correspondence regarding your application will be via email. The emails will be sent to you via TRAC.jobs and not via NHS Jobs, we encourage you to check your inbox regularly.

Please note that if you are at present in a training position on the 2016 new junior doctor's contract and are applying for a Trust doctor role your salary will not be pay protected.

You will be placed on the appropriate point of the Trust Doctor pay scale based on your previous experience.

Please note that if you have not heard from us within 3 weeks of the closing date of the advert to assume that you have not been shortlisted on this occasion.

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

Employer certification / accreditation badges

Documents to download

• Job Description (PDF, 544.3KB)
• Functional Requirements (PDF, 262.3KB)
• UCLH Values (PDF, 860.9KB)