Financial Wellbeing Manager - 12 Months FTC (0670)

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About Sage Homes

Sage Homes is an innovative Blackstone and Regis business addressing the housing crisis in England by making good homes affordable for people across the country who need them.

Since 2017 we have delivered around 17,000 new homes across affordable rent, shared ownership and social rent for individuals and families. In 2021 Sage Homes became the largest provider of new affordable housing in England, and we continue to deliver high quality affordable homes across the country.

We have invested more than £3 billion into high-quality affordable housing. Our entrepreneurial spirit combined with our technical expertise has got us to where we are today and will enable future sustainable growth.

About the role:

We are looking for a Financial Wellbeing Manager on a 12 month FTC. This role is to provide welfare benefit advice to customers with an emphasis on supporting residents to sustain their tenancies and to prevent and reduce rent arrears. You will take on referrals made by colleagues mainly in the Income Collection department, but also others in customer facing roles who find customers struggling to pay their rent due to Welfare Benefit related issues.

This is a hybrid working opportunity from our Northampton office and travel to our homes when needed.

Key duties:

• Support Sage customers with welfare benefit applications, back-dates, reconsiderations, and appeals.
• Help reduce rent arrears by working with Income Officers.
• Assess customers' income and expenditure for homelessness prevention and support fund eligibility.
• Ensure applicants meet affordability criteria and build partnerships with statutory and voluntary agencies.
• Monitor welfare reform impacts, provide guidance, ensure safeguarding, and conduct occasional home visits.

About you

• Customer-focused with a strong advocacy for customers' needs.
• In-depth knowledge of welfare benefits, entitlements, and referral pathways.
• Confident decision-maker, balancing risk to improve services.
• Strong commitment to safeguarding vulnerable customers with professionalism.
• Excellent communication, teamwork, and presentation/report-writing skills; flexible, self-driven, and adaptable.
• Full Driving licence and access to own vehicle.

We are committed to ensuring you have the best career here at Sage. As well as regular support and guidance from your manager you can expect to receive a variety of learning and development opportunities to support you as you grow within our business. This includes internally and externally delivered development programmes and opportunities to study for professional accreditations and qualifications.

About the culture

We truly care about the outcomes we deliver; creating safe and environmentally friendly places for people to flourish. And we're curious, passionate and inventive in the way we create social change.

Sage is a fast-paced and supportive environment where ambitious and proactive employees thrive. People are empowered to use their pioneering efforts to grow themselves and our business.

We are proudly committed to creating an inclusive workplace, where the diversity of our people and their ideas are truly valued and we love to see applicants from diverse backgrounds and different walks of life.

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