Insurance Manager

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Job Description

We have a fantastic opportunity for a dynamic and experienced Insurance Manager to join our in-house insurance team. The successful candidate will play a pivotal role in all insurance activities across Heathrow including significant involvement in the placement of a £multibillion, multi-line annual programme to ensure comprehensive coverage for all our current and future operations and assets.

As the Insurance Manager you will be an integral part of the team with responsibility for data validation, submission, and presentation to insurers during the renewal cycles. You will serve as a partner between the organisation, insurance providers, brokers, and third parties on contract negotiations, and to guarantee that insurance-related matters are handled both promptly and accurately,

You will be responsible for devising and leading the claims management strategy across Heathrow including claims investigation, litigation, and settlement..

The ideal candidate has experience in corporate insurance placement and negotiation of complex terms with brokers, insurers, and Heathrow's own captive insurance company. They should also have experience in developing, embedding, and leading a claims handling strategy including litigation and settlement of claims.

Responsibilities

• Devising and implementing the corporate insurance strategy by understanding current and future operations and involvement in the placement of comprehensive yet cost-effective insurance policies.
• Leading the engagement program to obtain and analyse asset and activity data for submission to external insurance markets through close collaboration with key stakeholders.
• Managing the delivery of the annual insurance programme, including data validation and submission, and invoice payments and premium allocation.
• Handling insurance-related queries from across the Heathrow estate and collaborate with procurement and commercial teams on contract negotiations.
• Developing and leading the claims handling strategy through the engagement with all parts of the business to gather evidence and negotiate claims with external parties.
• Overseeing the role of the Insurance Analyst.

Qualifications

• Knowledge of insurance principles, policies, and regulations gained through experience and professional qualifications - Certificate CII minimum.
• Excellent influencing and communication skills at all levels. Strong experience of effective communication of complex analysis to senior management, shareholders, and other parties
• Meticulous attention to detail with the ability to multi-task in a fast-paced environment.
• Experience of insurance market placement including, preferably, construction risks
• Ability to work effectively under pressure to tight and often fixed deadlines

Ideally, you'll also have:

• Knowledge of regulated UK businesses in the utilities or transport sectors an advantage
• Extensive experience of insurance products in different markets

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About Us

There's something so special about working at the world's most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you'll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there's no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work. And of course, we'll provide varied learning and development opportunities too. Here you'll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location

Our agile approach offers the opportunity to combine home working with meetings, events and training at the airport. All roles involve some on-site working each week, so you'll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow's Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With four diversity networks, we champion inclusivity and celebrate individuality.

About the Team

Discover a one-of-a-kind career. Our vision at Heathrow is to be an extraordinary airport, fit for the future. In the Finance team we know that generating income is critical to driving our business forward, but it's also vital that we create positive passenger and customer experiences that make every journey better. You'll help us to get the balance right so we can continue investing in our world-class environment.

There's something so special about working at the world's most iconic airport. Heathrow's size, scale, and reputation for innovation translates to exciting opportunities for everyone. Finance here is about more than numbers. It's about being influential, developing trusted relationships, and showing the world that we're a responsible investment with a bright future; a place that embraces digital innovation and has a sustainable mindset. You'll become part of a team that drives excellence across everything from insurance to investment, treasury to business partnering, as you collaborate widely to deliver projects that directly impact millions of passengers each year.