Head of Global Client

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Job Title: Head of Global Client

We are Catalyx!

We assist top brands in maximizing their innovation, from insight discovery to in-market performance, focusing on products consumers can handle, taste or feel.

Our team drives innovation globally, collaborating with clients in 50+ countries, including Procter & Gamble, Unilever, Nestle, Reckitt, PepsiCo, Haleon, Premier Foods, Newell Brands, Logitech, and more.

The Role:

The Head of Global Client will be responsible for leading the success and growth of one of our most significant client accounts at Catalyx - across the globe.

This role requires a commercially savvy, strategic thinker with a proven track record of growing large, complex, multi-brand, matrix-structured client accounts across multiple geographic regions.

The ideal candidate will possess a deep understanding of innovation research and consultancy for consumer-facing brands, along with extensive experience in building and nurturing global client relationships. They should have a proven ability to identify and pursue new business opportunities. A background as a strategist or researcher, with a progression into a successful client leadership role, is highly desirable.

Key Responsibilities:

Strategic Leadership:

• Develop and implement a comprehensive strategy to grow the key client account across multiple regions.
• Identify and engage with the key client decision-makers, fostering strong relationships and positioning Catalyx as their preferred innovation consultancy partner across their decentralized business units directly with decision makers and centrally via capabilities and procurement teams
• Lead and manage the European and US workstreams, ensuring alignment with overall business goals, targets and objectives.
• Foster a high-performance culture by providing coaching, mentorship, and professional development opportunities.
• Lead from the front, "on the pitch" mentality - a roll the sleeves up attitude towards proposal creation, client support, in the room coaching, development and leadership.

Cross-Functional Collaboration:

• Internally collaboration with cross-functional teams, including marketing, delivery, and product development.

Client Relationship Management:

• Serve as the primary point of contact for the key client account, owning the most important client relationships personally, while also supporting the wider internal client team to grow their relationships under your guidance.
• In the Catalyx structure we see Client Development as a team sport. With Client Developers and Research Directors both working to uncover client opportunities and expanding our understanding of our client. You would be the leader and architect of that relationship to best enable overall success.
• Deliver high-quality, profitable proposals/solutions that address client needs and drive business growth.
• Conduct regular client meetings - there is an expectation of extensive travel and regular face to face contact.
• Identify opportunities for upselling and cross-selling within the client's portfolio.
• Support and strengthen existing relationships to maintain strong partnerships and revenue streams.
• Identify and pursue new business opportunities within the key client account, both in existing regions and by expanding to new business units and geographies.

End-to-End Sales Ownership:

• Drive the complete sales process, from prospecting and impactful pitches to contract negotiation and deal closures.

Team Leadership and Collaboration:

• Lead cross-functional teams to deliver exceptional service and value to the key client account.
• Set clear goals and expectations for the team, monitor performance and provide regular feedback.

Strategy Setting, Performance Monitoring and Reporting:

• Track and analyze key account performance metrics, preparing regular reports for Head of Sales.
• Use data-driven insights to continuously improve account strategies and sales processes.

What we're looking for:

• Proven experience in senior client leadership, managing and growing key accounts, unlocking growth, and supporting a multi-functional team.
• Deep understanding of market research, innovation consultancy, and consumer goods industry.
• Strong leadership and people management skills, with the ability to empower and motivate for high performance.
• Experience in cultivating long-term client relationships and expanding business programs over multiple years.
• Excellent communication, negotiation, and presentation skills, engaging and influencing stakeholders at all levels.
• Experience in new business development and creating new client relationships.
• Strategic mindset, thinking creatively to develop innovative sales approaches tailored to client needs.
• Strong business acumen and analytical skills, analyzing market trends, identifying opportunities, and driving growth.
• Self-motivated, result-oriented, and thriving in a fast-paced, scale-up environment.
• Whole-business perspective, supporting others to recognize success as a collective achievement

Behavioral Competencies:

• • Strategic Vision: Ability to develop and execute long-term strategies for account growth.
  • Results-Driven: Highly focused on achieving targets and delivering measurable outcomes.
  • Collaborative Leader: Encourages teamwork and cross-functional collaboration to achieve common goals.

• Lead from the front: This role requires a player/ coach mentality. To be on the pitch, with the clients, owning the proposal development and leading by example.

• Client-Centric: Puts the client at the heart of all decision-making processes.
• Innovative Thinker: Continuously seeks out new ideas and approaches to drive account performance.
• Resilient: Maintains composure and optimism in the face of challenges and setbacks.

What we offer:

• Competitive base salary - we know you're worth it!
• Flexible Hybrid Working - to maximise your productivity and happiness around your life commitments
• 25 days annual leave - we all need to re-charge our batteries
• 4 "Non Sick" Wellness days - 1 per quarter- your wellbeing matters
• Your birthday off - Go and celebrate! It's your birthday after all
• Company Pension - your future is important to us

• Company Bonus Scheme - we appreciate your hard work

• Private Healthcare - your health comes first
• Cycle to Work Scheme
• Health and financial wellbeing discounts - to help with every day life
• Extensive L&D program - everyone should develop new skills and be given the tools and knowledge to succeed
• Wellbeing Weekly - weekly tips and advice on self-care and wellbeing
• Wow Awards - your peers want to shout out about how awesome you are!
• Company Socials - we like to have fun!

Catalyx are an equal opportunities employer and we welcome applications from anyone irrespective of Disability, Education, Ethnicity, Gender, Gender identity, National Origin, Religion or Sexual Orientation.