Field Service Process and Systems Manager

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Field Service Process & Systems Manager
This role is crucial for driving operational maturity and ensuring that our field service teams are equipped to deliver world-class service to our customers.

Your Role:

As the Field Service Process & Systems Manager, you will be at the heart of our Field Service Operations, ensuring the efficiency and effectiveness of our operational processes and systems. Your mission is to manage the day-to-day functions of these processes, enhance operational performance, and drive continuous improvement across our global field service teams.

Here's How You Will Help:

• Develop Relationships: Cultivate and maintain strong working relationships with regional business areas to gain acceptance for proposals and changes affecting end-to-end operational processes.
• Analyze and Improve: Evaluate existing business processes, identify areas for improvement, and present detailed reports on process enhancements.
• Optimize Processes: Define and implement process optimization strategies across the field service operations team.
• Promote Best Practices: Ensure the adoption and utilization of key field service systems, promoting the sharing and use of best practices.
• Lead Initiatives: Champion and lead the adoption of SMA 2.0 and other operational excellence programs.
• Customer Focus: Drive a customer-centric culture within on-site operations using data-driven approaches.
• Review and Simplify: Regularly review operational performance metrics, identify opportunities for improvement, and simplify processes.
• Strategic Direction: Provide regional strategic direction and maintain oversight of all excellence programs, ensuring alignment with digital advances and business strategies.
• Manage VTPS Program: Lead the VTPS Field Service operational excellence program, ensuring its implementation, performance, and customer adoption globally.

To Succeed You Need:

• Educational Background: A bachelor's degree or higher in science, engineering, or equivalent experience.
• Experience: Minimum of 10 years managing dispersed teams in a technical service or equivalent position.
• Knowledge: In-depth understanding of ISO9000, ISO14000, EHS management systems, and semiconductor industry practices.
• Analytical Skills: Proven ability to use qualitative and quantitative tools for process and organisational change management.
• Leadership: Demonstrated ability to influence at a senior level and manage employee development and relations.
• Communication Skills: Excellent communication, administrative, and customer-facing skills.
• Multicultural Awareness: Ability to work, influence, and manage within multicultural environments.
• VTPS Expertise: Understanding of VTPS/Shingo principles and development of excellence programs.

Benefits and perks - rewarding you:

My Pay: We empower you to reach your full potential in your role and reward you with your salary and a discretionary bonus to ensure your performance is rewarded in a fair way. We care for our people, value diversity and inclusion and ensure our offering is relevant, transparent, and attractive.

My wellbeing: We have a number of services and programmes to help you be the best you can be.

• Hybrid working / discretionary flexi-hours.
• Employee assistance programme.
• Health cash plan and / or private medical insurance.
• Pension employer contributions up to 8%.
• Enhanced maternity pay.
• Life assurance - 4x salary.
• Electric car lease scheme via salary sacrifice.
• Ride to work scheme via salary sacrifice.
• Discounted Pure Gym membership.
• Free Fiit app.
• Recognition and service awards.
• Company paid Volunteering days.
• Upskilling opportunities around physical, mental, social, and financial wellbeing framework.

My future: Opportunity to help shape the future of our global workforce.

We are a culture-first organisation, relying on passionate and capable people with a growth mindset. We believe there is always a better way of doing things, so we will always inspire you to take charge of your career and personal development, so you continuously learn and grow.

Hiring Manager: Karl Lowe, VP, Field Service and Safety, Semiconductor Service Division

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About Edwards

Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications. Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.