Field Sales Manager

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We are looking for a Field Sales Manager to lead, inspire, and develop a high-performing team of field-based Sales Advisors across multiple new build developments. The Field Sales Manager will be responsible for driving sales performance, achieving KPIs, and ensuring an exceptional customer journey from enquiry to completion. This role is pivotal in delivering Cameron Homes' growth targets and upholding its reputation for quality and service.

Key Responsibilities:

Team Leadership & Development

• Coach, and mentor Sales Advisors to achieve individual and team targets.
• Conduct regular 1:1s, performance reviews, and on-site training.
• Foster a culture of accountability, motivation, and continuous improvement.

Sales Performance & KPI Management

• Drive sales across all developments to meet or exceed monthly, quarterly, and annual targets.
• Monitor and report on key performance indicators (conversion rates, reservations, exchanges, completions).
• Implement strategies to maximise revenue and optimise plot releases.

Customer Experience

• Ensure the delivery of a 5-star customer journey in line with NHBC and company standards.
• Resolve escalated customer issues promptly and professionally.
• Champion customer feedback and use insights to improve service delivery.

Operational Excellence

• Collaborate with Marketing, Construction, and Customer Care teams to ensure seamless site operations.
• Maintain accurate sales reporting and CRM data.

Ensure compliance with all legal, financial, and company policies.

Market Awareness

• Monitor competitor activity, pricing, and local market trends.
• Provide insights and recommendations to inform pricing and product strategy.

Key Performance Indicators (KPIs):

• Sales targets (reservations, exchanges, completions)
• Conversion rates (lead to reservation)
• Customer satisfaction scores (e.g., NHBC surveys)
• Team performance and retention
• Site presentation and compliance audits

What we expect from you

Skills & Experience Required:

• Proven experience in a similar sales leadership role within the housebuilding or property sector.
• Strong understanding of the new build sales process and customer journey.
• Excellent leadership, coaching, and motivational skills.
• Commercially astute with a results-driven mindset.
• Exceptional communication, negotiation, and interpersonal skills.
• Proficient in CRM systems and Microsoft Office Suite.
• Full UK driving licence and willingness to travel across developments.

Core Competencies:

• Leadership & People Management
• Sales & Commercial Acumen
• Customer Focus
• Communication & Influence
• Problem Solving
• Resilience & Adaptability