Field Operations Support Manager

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Why Truespeed?

We are a leading internet service provider committed to delivering high-quality, reliable connectivity to our customers. With a strong focus on innovation and customer service, we are looking for a Field Operations Support Manager to join our team and ensure the seamless execution of field operations.

Role Overview:

As a Field Operations Support Manager, you will be responsible for overseeing and supporting our field delivery team to ensure efficient service delivery, network maintenance, and customer satisfaction. You will play a vital role in coordinating field activities, optimising operational processes, and ensuring compliance with industry standards.

Key Responsibilities:

• Support day-to-day project delivery, street works, and installation support
• Deliver high-quality service while ensuring performance standards and contractual KPIs are met
• Identify and assess risks to project delivery at the earliest opportunity from a support perspective
• Ensure all permits are accurate and comply with current regulations
• Manage and work to reduce failed installations
• Ensure all direct reports have clear performance objectives and regular one-on-one meetings
• Conduct regular audits to maintain the highest service standards
• Oversee the installation back-office process, ensuring all systems are up to date
• Develop strong working relationships with both internal and external stakeholders

Required Skills & Experience:

• Proven experience in field operations, preferably within the telecommunications or internet service provider industry
• Strong leadership and team management skills
• Ability to understand, manage, and deliver KPIs
• Proficiency in effectively supporting project delivery
• Exceptional communication and interpersonal skills
• Innovative, creative, and proactive with a solution-oriented approach
• Experience in change management and process improvement
• Understanding of NRSWA, Chapter 8, and other relevant legislation and regulations
• Flexible approach with the ability to drive change

Why Work for Us?

Joining our team means becoming part of a supportive culture with a range of attractive benefits, including:

• Hybrid working
• Competitive salary
• Private healthcare
• Pension scheme
• Life assurance (4x annual salary)
• Attractive employee referral scheme
• 25 days of holiday plus bank holidays
• Free on-site parking
• Employee Assistance Programme

If you are an experienced and motivated professional looking for a challenging and rewarding role, we would love to hear from you!