Field Allocation Manager

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Field Allocation Manager

Department: Data Collection Delivery, External Field

Employment Type: Full Time

Location: Harold Wood

Reporting To: Data Collection Delivery, External Field

Description

We are looking for a dedicated and professional candidate to join our team of Field Allocation Managers (FAMs). This position is responsible for achieving an optimal allocation of all fieldwork to our remote based field interviewers who work across Great Britain. This is a key step in how our field projects are delivered on time, on budget, whilst meeting the exceptional quality that NatCen's data collection is known for.

To be successful, you will need to work closely with our team of Field Performance Managers (FPMs) who line manage the field interviewers. You will engage with our field interviewers when allocating their work, ensuring they have an optimum package of live cases to produce the best survey outcomes whilst retaining their services. Through the allocation of work, you will identify areas for recruitment, resourcing and Field Interviewer development.

Key Responsibilities

Fieldwork Allocation:

• Using corporate systems, undertake efficient and timely allocations of work to fieldworkers, enabling project KPIs to be met.
• Reallocate work in a timely manner, minimising the length of fieldwork days lost due to work not being appropriately covered.
• Ensure a fair allocation that supports fieldworker retention whilst also ensuring value for money. • Work collaboratively with Field Performance Managers and field interviewers, to ensure that allocations are made with the fullest information, minimising the need for corrections.
• Ensure new starters have workloads that optimise their retention.
• Identify briefing requirements (include updating systems and passing outcomes to relevant stakeholders as appropriate), confirm briefing and training requirements have been completed.
• Follow and update project planned tasks (Teamwork).
• Escalate issues with Head of Field Management as appropriate; consult effectively to handle and resolve issues.

Fieldworker Resource:

• Identify future field interviewer requirements in collaboration with Field Performance Managers, based on future project allocations and existing capacity, making recommendations to Head of Field Management on recruitment needs.
• Work with the team responsible for delivering field interviewer recruits, ensuring they have the most up to date information on recruitment needs.

Service Delivery:

• Provide excellent service, resolve issues promptly and accurately.
• Provide expertise on matters relating to fieldwork allocation.
• Build and maintain positive relationships with internal and external stakeholders.

Process Improvement:

• Identify opportunities for process improvement and implement best practices.
• Develop and update standard operating procedures.
• Support the implementation of new systems and technologies.

Skills Knowledge and Expertise

Essential:

• Proven experience with Excel.
• Excellent Communication Skills.
• Resource Deployment/redeployment.
• Stakeholder engagement and cooperation.
• Strong analytical and problem-solving skills.
• Ability to manage changing priorities and respond to unexpected challenges.

Desirable:

• Familiarity with project management tools such as Teamwork, MS Project, or similar.

Benefits

EMPLOYEE BENEFITS

Holiday25 days' holiday plus 8 bank holidays. Leave increases to 30 days after 3 years' employment.

PensionAll new employees will be automatically enrolled on the pension scheme 3 months from their start date unless stated otherwise. The minimum employee contribution is 3% and the maximum employer contribution is 5% of salary. If the employee does not wish to contribute to the pension scheme, there will be a process that will be in place for them to follow to opt out of the scheme for a limited period.
Staff can also join our defined contribution pension scheme. The minimum employee contribution is 4% and the maximum employer contribution is 7.5% of salary. You can join this pension from when you start working with us.

Life InsuranceAll employees are eligible for a lump sum benefit payable to the named beneficiary (this does not have to be a spouse, partner or dependent, and can be split between beneficiaries) on the employee's death of 5 times their annual salary. Beneficiary form must be completed - further details can be found when you start working with us.

NatCen RewardsThis is an online employee benefits scheme featuring discounts at over 800 retailers and service providers in the UK, both online and in store.
Health Cash Plan
Employees can sign up to healthcare cash plan which lets you claim back the cost of treatments, such as laser eye treatment, dental treatment, physiotherapy, hospital scans etc. You can pay as little as GBP 1.20 per week, and when you receive treatment, you send the details to the provider and it reimburses you, depending on the terms of your cash plan.

Professional SubscriptionsWe will pay the cost of one professional membership subscription per individual per annum, where that subscription is required for the job.

Cycle to work schemeThis is a government initiative which allows NatCen to provide bikes and associated safety equipment to employees to use as a means of transport for work purposes.

Season ticket loanWe offer an interest free loan to buy annual season tickets for travel to work. This is available once you have completed your probation period.

Eye care vouchersNatCen will contribute up to GBP 30 per year for an eye test. If the glasses/contacts are solely for VDU use then NatCen will contribute up to GBP 100.

Flexible workingFlexible working is supported where it helps to meet the aims of the company, as it increases motivation and reduces the level of stress. Examples of this include home working and job sharing. Some flexibility in working hours may be possible. Core hours of work are 10am - 4pm.

Parental leaveEmployees who meet the qualifying criteria can claim up to 18 working weeks unpaid leave per child under 5, or up to 18 years of age if the child has a disability. Employees can take parental leave in blocks of one week and no more than 4 weeks per year.

Employee Assistance Programme (EAP)EAP is a confidential helpline designed to help you deal with personal and professional problems that could be affecting your home life or work life, health and general wellbeing.

Career DevelopmentWe are passionate about learning and the value it brings to the organisation and our clients.
Everyone has access to training and development which supports them in the work they do and personal learning & development plans are tailored to help develop individuals and teams achieve our goals. We aim for a culture of continuous improvement which includes active reflection on development needs and goals.