Family Information Team Manager (8567)

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Job Description

Family Information Team Manager | 8567 | permanent contract | 37 hours per week | £48,610 to £52,594 per annum | Grade L | Norwich/countywide

We have ambitious plans to shape how we work with families. Our Partnerships, Schools and Communities Service plays a critical role in helping to deliver prevention and early help offers to families.

As part of our ambition to provide better and more integrated services for children and young people and their families through our family hub approach, we have recently reconfigured our Family Information Team and as a result have a vacancy for a Family Information Team Manager.

In this role, you will be responsible for the delivery of the Family Information Service, line managing the team of Family Information Officers. You will also contribute to the strategic work of the family hub programme along with a focus on digital communication and data.

To be successful, you will have excellent leadership and organisational skills with experience of managing a team. You will need a good understanding of the duties provided by Family Information Services as well as the ability to use a variety of databases to undertake data processing and verification of data.

We will require you to work regularly from County Hall and other locations across Norfolk along with some virtual working so the ability to travel is essential.

For an informal discussion about the role please contact Teresa Frost (Head of Communities and Partnerships) at teresa.frost@norfolk.gov.uk

Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria.

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working - dependent on your job role and business need.
• Financial benefits such as:
  • 'Norfolk Rewards' our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
  • A Blue Light card for Fire Service and Social Care Workers
  • Relocation expenses (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants' pensions.
  • Tax efficient ways of getting extra pension and new bikes
  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
  • A payment if you refer someone you know to a hard to fill job

You can find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 14 August 2025

All other applicants closing date: 21 August 2025

About Us

We have miles of beautiful coastline and our unique Broads, thriving market towns and a city with a proud cultural heritage. Our economy is growing and driven by innovation in a number of sectors, including energy and food. We also have ambitious plans for new housing and a building programme for schools across Norfolk. Our county a great place to live, work and visit, and is an excellent environment for businesses to start, grow and innovate.

We are the main local authority for Norfolk providing services countywide to more than 850,000 Norfolk residents. We take the lead in critical policy areas, working with 84 elected Members responsible for the strategic local government services in the county.

We provide a high quality service through involving people who use our services to shape and comment on them and by promoting efficiency and innovation.

We work in partnership with local businesses, voluntary organisations and other local authorities such as District and Parish Councils to provide the people of Norfolk with excellent services.