Facilities Plumber Shift Manager

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Facilities Plumber Shift Manager

Department: Facilities

Employment Type: Permanent - Full Time

Location: Minehead

Reporting To: Paul French

Description

As the Plumber Shift Manager, you'll be responsible for ensuring we comply with all aspects of current regulatory and legislation requirements. To do so, you will coordinate routine technical inspections, maintenance and requires to all aspects of plumbing and wet heating on resort. You will oversee all administrative duties relating to your role, as well as controlling and purchasing of stock and equipment. As the Shift Manager of this area, you will take the lead with team development, ensuring everyone is working with efficiency and excellence.

Key Responsibilities

• Takes ownership of shift and service delivery ensure consistent delivery of a quality Butlins experience in line with brand/venue guidelines.
• Confidently deals with guest concerns with the ability to resolve problems.
• Monitor delivery of service level agreements and be proactive in arranging appropriate resource/support to ensure the guest experience is not impacted.
• Demonstrates and role models that you are committed to delivering a superior guest experience in everything that you do cover Facilities Leadership cover as required.
• Liaise with external contractors and plan in work in order to reduce impact on team and guests.
• Responsible for the sprinkler checks and servicing of all related equipment.

Skills, Knowledge & Expertise

Essential:

• Fully qualified Plumber
• Demonstrable Leadership experience in managing a team

Desirable:

• Good understanding of heating management with formal qualification
• A formal H&S qualification
• Facilities Management qualification (ILM or BIFM)