Facilities Manager

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The Facilities Manager will be responsible for managing all aspects of venue operational contract delivery (PPM), alongside providing support to the onsite team in day-to-day operations. This includes management of all areas of the venue's infrastructure (structural maintenance, electrical and lighting, plumbing, HVAC, fire safety and waste management), while managing budgets and cross-departmental relations to uphold our reputation for excellence in safety and guest services.

They will report to the Head of Facilities & Development and offer support to the wider facilities team, including the maintenance and housekeeping departments. The role will be accountable for the management and delivery of all PPM as well as being the main point of contact for reactive matters or facility concerns. This role will be actively involved in both cricket and C&E parts of the business.

They will be responsible for leading and coaching the maintenance team, maintaining standards and acting as the primary point of contact for internally raised matters.

Duties and Responsibilities

The Facilities Manager is accountable for the following activities:

• Managing and delivering all planned preventative maintenance (PPM) in liaison with other key stakeholders, showing an understanding of wider business operations.
• Leading the internal maintenance team, fostering a culture of motivation and high performance.
• Responsible for the professional development of the team through mentorship, while ensuring operational efficiency through smart rota management, resource planning and budget management.
• Primary point of contact for all venue facilities and projects, ensuring timely resolution of issues and clear stakeholder communication.

• Acting as the appointed match day electrician alongside the Senior Maintenance Technician, supporting on electrical duties throughout the venue all year round.

• Overseeing the facilities budget including status reporting and forecasting based on known and possible risks.

• Managing contracts with key suppliers such as pest control, building contractors, and engineering services, ensuring legislative compliance and promoting sustainability.

• Project management and oversight of refurbishments and renovations around the venue, ensuring projects finish on time and within budget, while safeguarding established revenue streams.

• Ability to develop a clear awareness and understanding of the Kia Oval's customer and operational needs, prioritising and actioning works in accordance with business needs.

• Promoting a high level of satisfaction among client users, ensuring prompt response and customer service-focused delivery.

• Providing support to the onsite team in terms of Building Management Systems, PPM Schedules, Quality Compliance and other administrative duties.

Requirements

• 18th Edition Wiring Regulations - Amendment 4.

• Technical engineering background, preferably in the building services and maintenance field.

• Third-level qualified or demonstrable experience in property, facilities, and operations or engineering.

• Proven track record of supporting and leading site-based teams across multiple service lines.

• Ability to work without supervision and drive positive outcomes.

• Proven track record of working in a live environment.

• Demonstrate successful contract management and team management.

• Proven ability to build and maintain strong supplier relationships and contracts.

• Experience in financial management and identifying cost savings/avoidance.

• Advanced Microsoft Office experience (Excel, Word, Outlook) required.

• Excellent written and oral communication skills, including presentation and negotiation skills.

• Ability to manage multiple projects and priorities.

• Ability to network at all levels within the organisation.

• Flexibility and adaptability to changing business requirements are a prerequisite for this role.

• Ability to display initiative, confidence and professionalism in all dealings.

• Minimum of 5 years in a related role within a customer-facing FM environment.

• Must be able to demonstrate flexibility in relation to the type of works carried out and availability as required to meet critical needs.

Benefits

At Surrey County Cricket Club, we are proud of the Clubs values, offering a friendly working environment where we want everyone to feel like they belong. No matter which area of the business you join, you'll find there are plenty of opportunities to learn new skills and develop a rewarding career.

We also offer a comprehensive package of benefits including private healthcare, a performance-based bonus, life assurance, a non-contributory pension scheme, an employee assistance programme, up to 28 days holidays each year, complimentary staff tickets and membership passes, a free staff restaurant and local discounts.