Facilities Manager

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Location Cheltenham

Hours 40 hours per week, 08:30 - 17:30 working Monday to Friday

Package Up to £40,000 + enhanced benefits & rewards, onsite staff parking

Basis Permanent, full time

About us

We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living for the over 60's. Our current portfolio has some 1100 homes across 40 communities and our developments are beautifully designed offering stunning community living.

About our role

We have created an exciting new opportunity for an experienced Facilities Manager to join us onsite at our beautiful One Bayshill Road development. Designed by award winning architects this is a stunning community of 1, 2 and 3 bedroom apartments with heritage Grade II listed facade along with facilities including Wellness Spa, Gym & Stretch Studio and Communal Lounge.

We are looking for a warm, proactive, and highly organised Facilities Manager to be the welcoming face and the operational cornerstone of our development. You'll balance a friendly, approachable presence with the technical discipline required to keep a sophisticated development running like clockwork.

You'll lead on...

Operational Management

• Act as the primary lead for the development, act as the primary liaison on-site team and estate services
• Conduct daily/weekly inspections to ensure the building, gardens, and communal spaces meet the highest possible aesthetic and security standards.
• Perform routine checks on building systems, manage water flushing for void units, and execute trained "quick fixes" to resolve minor issues instantly.

Safety, Compliance & Risk

• Oversee and manage the implementation of site-wide Health & Safety protocols and act as the primary responder in emergency situations.
• Execute and log weekly testing of all mechanical and emergency systems to ensure full regulatory alignment.

Financial & Stakeholder Management

• Manage site finances and identify cost-saving opportunities that improve the bottom line without compromising our premium standards.
• Manage third-party providers to ensure their performance reflects the Pegasus brand.
• Maintain a professional, warm, and approachable presence for our residents, balancing helpfulness with operational priorities.

Important details

• While a standard rota is in place, you may need to adapt your hours to support site events or specific resident needs.
• Due to the premium nature of the site, you may occasionally handle emergency escalations outside of standard hours.
• Occasional travel to other Pegasus developments or office locations for meetings and training.
• At Pegasus, the safety and wellbeing of our residents are our highest priorities. Therefore, this role is subject to an Enhanced DBS check (we handle the application and cost for this).

About you

• You bring proven operational experience in high-standard environments-think luxury residential, hospitality, or premium estate management.
• You ideally hold a BTEC Level 3 (or higher) in Facilities or Property Management. A qualification in Health & Safety (IOSH or NEBOSH) is highly desirable, as you will be our on-site authority on safety legislation.
• You have a firm grasp of building mechanical, emergency, and utility systems, and you're comfortable managing the complexities of third-party contracts and high-end SOPs.
• Strong IT skills - knowledge property related CRM's and Google Workspace is advantage

Your Attributes

• You are a self-starter who doesn't just report problems, you solve them. In critical moments, you provide calm, informed, and quick decision-making in critical situations.
• Highly articulate with the poise required to engage with high-net-worth residents, stakeholders, and specialist contractors alike.
• You handle sensitive information and resident data with the utmost confidentiality, acting as a trusted guardian of the community.

Our benefits & rewards

We offer fantastic benefits which look after your Financial, Mental and Physical Wellbeing as we believe it is important that we are able to support our employees across all three of these elements in order to ensure an effective work life balance. By joining us you'll enjoy a benefits package that includes:

• Enhanced annual leave & holiday buying scheme
• Contributory pension scheme with additional employer contribution,
• Life Assurance
• Two paid volunteering days per annum
• Employee Assistance Programme
• Health Cash Plan & Virtual GP
• Discounted Gym Membership
• Company Discounts Portal
• Refer a friend scheme and access to internal opportunities

Your application journey

Although we embrace technology to support our recruitment process, we value a human touch; a member of our hiring team will personally and carefully consider your application.

If your profile aligns with the skills we are looking for, our process typically involves a telephone screening and a short online skills assessment. These stages allow us to learn more about your experience and ensure the role is a great fit for you.

Successful candidates will then be invited to an interview, which may take place in person or via video call. If your interview is conducted virtually, we will gladly invite you for a site visit should both parties wish to progress, giving you the chance to see our environment firsthand.

Please note that the order of these steps may vary by role, but completion of each stage is required to move forward. We are committed to a fair and inclusive process; if at any stage you require reasonable adjustments or additional support, please let us know. We will keep you updated every step of the way.

If you have the skills and experience we are looking for we'd love to hear from you!

Pegasus Homes is an equal opportunities employer dedicated to a non-discriminatory workplace. We welcome applications from all backgrounds and are committed to equal treatment regardless of protected characteristics. In accordance with UK Law, we can only consider applicants who have the right to work in the UK.