Facilities Manager
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Facilities Manager
Job ID
175857
Posted
15-Jul-2024
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Facilities Management
Location(s)
London - England - United Kingdom of Great Britain and Northern Ireland
Working within a very demanding environment where the expectation of continuously high standards of delivery is a daily required of the Client, this role is responsible for ensuring the planning and implementation of fabric maintenance and soft services. This will require excellence in customer service and delivery, instilling a culture of continuous improvement and innovation within the team they manage.
Role Summary:
Develop and maintain positive relationships with the client becoming trusted advisor.
Successfully manage the delivery of Building Fabric and Property related services within the agreed Scope of Service.
Analysis of cost performance data in order to reduce expenses and improve overall service levels.
Hold regular documented operational review meetings with team/vendors to ensure activities carried out at property level are in line with overall safety, operational and financial goals.
Work with team/vendors to conduct regular contractor reviews covering, Health & Safety, work quality, costs performance metrics and customer satisfaction issues.
Conduct visits to any other sites when required.
Support CBRE and client audits.
Producing monthly evidence/data to support UK Property Management Lead monthly review with client.
Effectively engage all associated client key stake holders that are associated with required performance, product quality, environmental, stock reconciliation, distribution, etc.
Ensure all client and CBRE policies and procedures are being followed.
Supports Regional procurement initiatives/deliverables working with Regional Procurement Manager.
Establishes and reviews Property Management site procedure SOPs to ensure consistent performance delivery.
Consistently encourages and introduces innovation to ensure optimal service delivery through the latest on the market products and services.
Maintains close working relations with Engineering and Project Management to ensure any works/projects are delivered seamlessly.
Demonstrates tangible leadership and relationship management skills both across primary client stakeholders and CBRE account team.
Provide Executive/forecasting information on Fabric works for use in Monthly/Quarterly Client Report.
Strong vendor management with contractor and 3rd party suppliers.
Line Manage and develop staff.
High Level review of Helpdesk statistics to improve SLA Performance.
Seek opportunities to improve services and deliver more cost-effective ways of working.
Skills/Experience:
The skills and experience required for this role include:
5+ years' operational experience
Demonstrable experience in driving quality and high standards.
Demonstrable experience in dealing with suppliers/contractors/building managers.
Good understanding of SLAs, KPIs (and associated measurements), with strong vendor contract management skills.
Displays natural capability for strong communication
Ensures that the team understands the purpose and importance of their work.
Embeds a culture of service excellence within their working environment.
Able to align and drive the company's core values to help achieve targets.
Able to manage both 'business as usual' activities and initiatives that drive effective operational performance across the building.
Multi-tasking skills will be a key attribute for the role.
Able to work in a time-critical environment and react quickly to changing needs and priorities.
Excellent interpersonal, communication and negotiation skills.
A logical, objective and open-minded thinker.
Self-motivated with the ability to drive delivery and results- able to work both individually and part of a team
Resilient, tenacious and optimistic; able to maintain motivation in a challenging and changing environment.
Proficient in the use of Microsoft Office Suite (Word, Excel, PowerPoint)/general computer literacy.
Proven customer relationship management, able to engage senior stakeholders both internally and customer team
Able to work in a time-compressed environment and react quickly to changing needs and priorities on a real-time basis
Excellent financial skills and commercial acumen
Excellent problem solving skills
Displays natural characteristics for managing & motivating team
Demonstrates strong leadership abilities and organizational skills
Delivery against allocated SLA's
Education & Work Experience
Minimum of 5 years experience gained in a similar operational role or in a similar FM/Service Industry function
Degree level education or equivalent with experience
Experience of managing business of circa $4m pa P&L, in either an FM operational or service line management capacity
Experienced manager of teams
About CBRE Global Workplace Solutions:
As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.
CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion cand more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE."
Application Process:
Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role.
Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role.
No agencies please.
Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.
#GWSEMEA