Facilities Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

West London NHS Trust provides a full range of mental health, community and physical healthcare services for children, adults and older people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow.

We also provide some specialist services that are commissioned regionally, such as our medium secure services; and nationally, such as the Cassel Hospital for people with complex and severe personality disorder and our high secure services at Broadmoor Hospital.

Job overview

As a Facilities Manager at West London NHS Trust you will need to be able to show your consistent approach to your own personal development and the staff you have managed. Providing information on your learning to date in cleaning, catering and waste, showing how you have made improvements in your current role. The role requires a manager who has a good understanding of leadership and has fully managed staff and services. A person who will guide and support a team of staff to deliver safe and effective patient services through a range of In-house and contracted solutions within Mental Health and Community care settings.

The role requires you to have a clear understanding of both the NHS Catering and Cleaning standards so that you can develop ideas and services whilst working on your own initiative. This is a very busy and varied position.

This is being advertised as a full time permanent position Monday to Friday. A driving licence is essential for the role as it will include travelling to sites in and around West London.

Main duties of the job

Be responsible for the day-to-day effective service delivery by identifying areas where service and efficiency can be improved implementing the necessary course/s of action.

Liaising on a day-to-day basis with either the Head of Facilities or Contract managers reporting and monitoring service deficiencies as appropriate and ensuring that remedial action is taken as required.

Support supervisory and management staff in the investigation of incidents / complaints of poor performance and where appropriate ensure that line management is fully aware of issues.

To support the management of the Security team at the London end of the trust. Review risks associated with site security and remove, reduce or manage security risks as per Trust policies and procedures.

Arrange and attend contract monitoring meetings, assisting in the assurance that services are delivered to time, quality and cost as per the contract agreement, KPI's and targets set.

Undertake regular audits to contracted services as designated. Provide reports and recommendations on audit outcomes.

Assist in the monitoring and reporting of maintenance issues.

Ensure effective use of computerised monitoring system and continuous evaluation and development of Quality Assurance and value for money.

Routinely assist the Head of Facilities in providing compliance and assurance reports.

Continuing your own personal development using knowledge and skills to support others.

Working for our organisation

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m.

The Trust is rated as 'Good' overall by the Care Quality Commission. Forensic services are rated as 'Outstanding'.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.

Detailed job description and main responsibilities

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached.

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person specification

Qualifications and Training

Essential criteria

• Degree and or demonstration of equivalent knowledge/skills in Facilities Management, Transport and/or Sustainability

Desirable criteria

• Driver's License
• PSV Licence
• SIA Licence

Experience

Essential criteria

• Relevant supervisory or management experience.
• Experience working within facilities services (domestic / catering / portering / transport or sustainability etc).
• Ability to create processes for auditing and monitoring of services.
• Sound Financial management and budgetary experience within a large organisation
• Sound knowledge of transport services regulations within the NHS or other large public sector organisation.

Desirable criteria

• Management Certificate
• NHS experience
• Estate Maintenance
• Tendering of Services
• Policy Writing
• Data Analysis

Experience

Essential criteria

• Relevant supervisory or management experience.
• Ability to balance complex priorities in a demanding environment.
• Excellent communication skills (written and oral) whilst also possessing the ability to present effectively, thereby creating a positive impact on listeners.
• Ability to work collaboratively with other colleagues.
• Ability to plan and coordinate a broad range of tasks, and can work under own initiative/limited supervision and prioritise key tasks.

Desirable criteria

• Management Certificate
• Project Management experience
• Experience of catering
• Knowledge of contracted services.

Personal Qualities

Essential criteria

• Possess competent understanding of I.T. software packages.
• Possess a good level of analytical and judgment skills involving facts and figures
• Satisfactory attendance record.
• Full driving licence.
• Excellent communicator

As an employee of West London NHS Trust, you have a responsibility to maintain a sound understanding of, and a commitment to uphold the National Health Service values and principles set out in the NHS Constitution.

We reserve the right to close adverts prior to the closing date stated should we receive a high volume of applications.

By applying for this post you are agreeing to West London NHS Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, you will be required to undergo a pre-employment checks which can take between 4-8 weeks . After which your information will also be transferred into the national NHS Electronic Staff Records system (ESR ).

Please ensure you include email addresses for your referees which MUST be at supervisory or managerial capacity covering the last 3 years of employment to date to avoid delay in the recruitment process.

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

West London NHS Trust is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.

Employer certification / accreditation badges

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• JD Facilities Manager (PDF, 1.2MB)