Facilities Director

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• Location: Winchester / Hybrid with frequent travel
• Hours: Full time, 37.5 hours per week
• Package: Circa £80,000 per annum + car allowance & enhanced benefits & rewards
• Basis: Permanent

We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living for the over 60's. Our current portfolio has some 1100 homes across 40 communities and our developments are beautifully designed offering stunning community living.

We have created a fantastic, brand new opportunity for an experienced Facilities Director to join our Customer Operations team.

About our role

As Facilities Director (internally you'll be known as Customer Operations Facilities Director) you will lead a multi functional team to deliver a centralised operational and facilities management service, supporting our team across the Pegasus Homes portfolio which comprises residential block, rental and build to rent properties for later living.

You will draw upon your previous experience to ensure that the necessary infrastructure and support is in place to achieve and maintain high standards across all areas of building and facilities management.

You'll work within a team that supports the whole Customer Operations business working particularly closely with our staff who provide customer facing services and are ultimately responsible for compliance, site standards, budgets and customer engagement.

Working on a hybrid basis you'll be in our Winchester office / onsite 2-3 days per week with frequent travel across our portfolio of developments.

As our Facilities Director your core responsibilities will include:

Leadership and Team Management

• Oversee, coach and manage the team and provide leadership and innovative solutions relating to property and operational management

Contract & Supplier Management

• Develop and implement an effective strategy for procurement of hard and soft services across the portfolio
• Prepare and create work specifications, using technical knowledge and best market practices aligned with site strategies and O&Ms to deliver high standards consistently with demonstrable value for money.
• Oversee onboarding, compliance and performance monitoring of the supply chain

Utilities and Heat Networks

• To lead the management of Pegasus Homes heat networks.

• To oversee, using your own technical understanding, the operation of heat networks across the portfolio, to achieve efficiency and reliability.
• To oversee heat network metering and billing arrangements, performance and reporting with external agents.

• Develop and implement a strategy to ensure compliance with existing and new heat network regulatory requirements.

Health & Safety

• To take a lead role in establishing a strong health & safety culture across the team

• With the H&S Manager to take a lead role on developing and implementing our H&S and Fire Safety strategy, operational practices and associated policies and procedures

• Develop a framework for all property related statutory elements including health and safety, risk assessment and management of these and oversee the implementation and reporting of all audits.

• With others, responsible for building compliance for the portfolio, ensuring all documentation is kept up to date against both regulatory and statutory requirements and effective reporting is undertaken and delivered.

Portfolio Performance Management and Reporting

• To lead on portfolio reporting in relation to the activities undertaken by the Central Services team.

• Work with colleagues to ensure that budgets are suitable and sufficient.
• Report on progress and performance of the team to the Group Estates Director providing strategic recommendations for improvement where necessary.

About you

It is essential that you have extensive strategic and operational experience at a senior level in a multi-site facilities management or operations management environment preferably within the residential sector or comparable environment as well as a track record of success from an environment where customer experience is key.

You'll be self motivated, flexible and have a proven track record of delivery within a fast paced/rapidly changing environment.

Must haves:

• Strong technical knowledge of building and asset management including plant, fabric and soft services and be able to deliver detailed tenders, complex contract negotiations and troubleshoot technical issues and identify solutions.
• Exceptional leadership skills with a proven ability to manage and motivate a diverse team.
• Excellent project management skills with a successful track record in overseeing the creation and delivery of planned maintenance and major/capital works.
• Detailed knowledge of health & safety regulations, building standards and sustainability practices and be able to demonstrate its application in practice.
• Strong understanding and experience of working with business systems and software.

• Experience in interpreting and analysing data, preparing reports and plans (financial reporting, budgeting, works scheduling, workload allocation, performance planning).
• Ability to develop and implement policies, procedures, researching where required and demonstrating a working knowledge of relevant Landlord and Tenant Acts, RICS and ARMA guidelines, regulations and procedures, keeping informed of any updates, changes and best practice

Qualifications:

• Educated to degree level or equivalent and experienced in Facilities/Operation Management, Project Management, Asset Management or other relevant subject

• MRICS or BIFM qualified and have also completed IOSH or NEBOSH or equivalent

• A full driving license is essential

Our benefits & rewards

We offer fantastic benefits which look after your Financial, Mental and Physical Wellbeing as we believe it is important that we are able to support our employees across all three of these elements in order to ensure an effective work life balance. By joining us you'll enjoy a benefits package that includes:

• Enhanced annual leave & holiday buying scheme
• Contributory pension scheme with additional employer contribution
• Life Assurance
• Two paid volunteering days per annum
• Employee Assistance Programme
• Health Cash Plan & Virtual GP
• Discounted Gym Membership
• Company Discounts Portal
• Refer a friend scheme and access to internal opportunities

What happens next

Although we embrace technology to support our recruitment process we value a human touch so a member of our hiring team will carefully consider your application.

If your profile demonstrates the skills and experience we are looking for we'll invite you to join us for a telephone screening providing you with an opportunity to discuss your profile in more detail, and for us to provide you with a more in-depth overview of the role you have applied for as well as answer any questions you have.

From there the process will be role specific, but will include an in-person stage and could include a short online assessment. Rest assured we'll keep you updated through the process and if at any stage you require any additional support, or have any questions please don't hesitate to contact us.

If you have the skills and experience we are looking for we'd love to hear from you!

As an equal opportunities employer, we are committed to the equal treatment of all current and prospective employees and we do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.

As an equal opportunities employer, Pegasus Homes welcomes applications from all sectors of the community. In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply.