Expert Relationship Manager (4704)

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We're a national law firm with a local reach. Our philosophy is 'we're legal and financial experts that care' - something you'll find in the way we work with our clients and how we support our teams. But we're more than just a law firm - we're a team of people working together to help individuals and businesses navigate life's ups and downs. Working here you'll feel a part of our friendly and inclusive environment.

We'll value you for who you are and what you bring. We support each other and push boundaries to achieve incredible things and make a real difference to our clients and communities.

We're always looking to support our colleagues to work in a way that works best for them and everyone else, including our clients, the business and the regulators. Please speak to one of our Talent Acquisition team for more information.

Your Role and What You'll Be Doing

We are looking for an Expert Relationship Manager who can lead the contractual and relationship management with our Part 35 expert suppliers ("experts"), to develop and deliver the short and long term CPI business plan, leveraging the strengths and expertise of IM to maximise the market opportunity for our products in line with our wider firm Supplier Management strategy.

This is an integral role for the Group, as it requires the individual to work across the business, developing stakeholder relationships to understand the needs of the business and directly translate those needs into value and improved supplier relationships. You will work with other functions to ensure regulatory compliance and the best commercial outcomes including, but not limited to, the Procurement & SRM Team, the General Counsel Team, Finance and others across Corporate Services as required.

What You'll Be Doing

Strategy & Planning:

• Manage the expert panel across PI & MN
• Lead the development and delivery of an integrated legal, commercial, business development and people strategy in respect of experts for the PI & MN teams, linking these to the overall objectives of IM.
• Own the customer value chain for expert evidence, fostering a client-focused culture and continuously tailoring products and services to meet client needs.
• Be proactive with researching and understanding the 'expert' landscape, using this knowledge to implement the strategies and techniques that drive value and benefit and reduce risks.

Stakeholder Management:

• Build strong relationships across IM, leveraging expertise from Client and Corporate Services to achieve success for the PI & MN Teams and the Firm.
• Consistently model positive behaviours by understanding the supply chain landscape and proactively managing supplier performance.

Business Management & Delivery:

• Lead data-driven decision-making for experts within the PI and MN teams.
• Drive change initiatives that enhance client value, productivity, efficiency, and service delivery across PI/MN Teams and broader business projects.
• Collaborate with Procurement & SRM to align expert management strategies across Client Services, while ensuring effective risk management.

About You

• You will have great experience in relationship management, operating at a mid-management level. You will have a strong track record of commercial success within large scale operational service delivery business.
• You will be commercially astute with excellent communication and presentation skills to enable to you engage and influence across all levels within the organisation.
• Experience of operating in a complex matrix structure model and ability to manage relationships across various stakeholder groups.
• You will be resilient and change focussed - you will have a track record of delivering incremental improvements within a business.
• You will have drive and ambition and a real passion for continuous improvement.
• Some legal background, especially in handling personal injury/medical negligence would be very helpful indeed, but not essential.

Our Benefits - What We Can Offer You

• 25 days holidays as standard plus bank holidays - You can 'buy' up to 35hrs of extra holiday too.
• Generous and flexible pension schemes.
• Volunteering days - Two days of volunteering every year for a cause of your choice (fully paid)
• Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services.

We also offer a wide range of well-being initiatives to encourage positive mental health both in and out of the workplace and to make sure you're fully supported. This includes our Flexible by Choice programme which gives our colleagues more choice over a hybrid way of working subject to role, team and client requirements.

We have been ranked in the Best Workplaces for Wellbeing for Large Organisations for 2024!

Our responsible business programmes are fundamental to who we are and our purpose. We're committed to being a diverse and inclusive workplace where our colleagues can flourish, and we have established a number of inclusion network groups across our business to support this aim.

Our commitment to Social Responsibility, community investment activity and tackling climate change is a fundamental part of who we are. It's made up of four strands: Our People, Our Community, Our Environment and Our Pro Bono.

Additional Information

As part of the Irwin Mitchell Group's on-boarding process all successful applicants are required to complete the group's employment screening process. This process helps to ensure that all new employees meet our standards in relation to honesty and integrity therefore protecting the interests of the Group, colleagues, clients, partners and other stakeholders.

We carry out pre employment screening to establish your eligibility to work in the UK, criminal record and financial checks with our trusted 3rd parties.

The employment screening process will fully comply with Data Protection and other applicable laws.

Irwin Mitchell LLP is an equal opportunity employer.