Experience Design Specialist Executive Director - B2C

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Job Description

Out of the successful launch of Chase in 2021, we're a new team, with a new mission. We're creating products that solve real world problems and put customers at the center - all in an environment that nurtures skills and helps you realize your potential. Our team is key to our success. We're people-first. We value collaboration, curiosity and commitment.

As a Design Director at JPMorgan Chase within the accelerator, you are the heart of this venture, focused on getting smart ideas into the hands of our customers. You have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By your nature, you are also solution-oriented, commercially savvy and have a head for fintech. You thrive in working in tribes and squads that focus on specific products and projects - and depending on your strengths and interests, you'll have the opportunity to move between them.

While we're looking for professional skills, culture is just as important to us. We understand that everyone's unique - and that diversity of thought, experience and background is what makes a good team, great. By bringing people with different points of view together, we can represent everyone and truly reflect the communities we serve. This way, there's scope for you to make a huge difference - on us as a company, and on our clients and business partners around the world.

Job responsibilities

• Lead and scale a multidisciplinary team of designers
• Deliver customer-centric and data informed experiences that are meaningful, cohesive, accessible, and usable.
• Oversee all aspects of design, including interaction design, information architecture, visual design, design systems to develop and execute business strategy and vision.
• Define and lead design excellence, crafting vision, principles, processes, and frameworks for remarkable experiences balancing craft with the business impact of design.
• Foster design excellence and act as a thought leader / subject matter expert on design best practice to continually develop the quality of collaboration between business functions.
• Partner with senior leadership across product, engineering, marketing and research to foster a culture of design thinking, experimentation, and continuous improvement within the organisation to ensure design decisions are aligned with business goals and customer needs.
• Manage design operations

Required qualifications, capabilities and skills

• Extensive experience designing digital products that have achieved measurable success, both as design leader and as an individual contributor.
• Extensive experience as a user-centred designer of products and/or services and user research
• Experience overseeing design craft and vision for B2C products during 0-1 phase
• Proven track record of managing design teams; people whom you have worked with look up to you as a mentor and leader. You have a passion for growing and mentoring a team of UX professionals and continuing to develop their careers.
• Deep understanding of user-centred design principles, and the ability to apply them to complex problems.
• Strategic thinking; you can demonstrate success developing and implementing a comprehensive UX strategy which approaches design challenges holistically, considering broader business objectives and user needs. Shows big picture thinking, while still applying attention to the details.
• Passionate and humble; you always seek new horizons, remaining curious about emerging market trends and trail-blazing experiences.
• You are comfortable working within a geographically distributed team.

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About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.