Executive Director, Digital & Design Payment Control Management Lead

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Job Description

Make a real impact with us! As part of the Firm-wide Control Management team, you'll provide a centralized view of control functions, driving real-time problem detection and solutions. Collaborate with Management, Risk, and Compliance to oversee audits and regulatory exams, aligning support with business priorities and leading governance across the program.

As the Executive Director for Digital & Design Payment Control Management, you will lead the transformation of the Payments Controls Organization, developing and implementing the end-to-end controls strategy. Collaborate with global and regional partners, including Operations, Technology, Product Management, and Business Control Managers, to drive the Digital & Design payment regulatory agenda and governance.

Job Responsibilities:

• Lead the oversight of the end-to-end control system, mitigating risk through engagement, thematic reviews, and risk analysis.
• Conduct regular reviews with senior leadership and stakeholder committees to assess priorities across WP controls teams.
• Drive problem-solving and data-driven decision-making, including process design and target state modeling.
• Identify and manage risks to the delivery of our target operating model strategies.
• Align key stakeholders to influence and build consensus within the organization.
• Deliver high-quality executive reporting and analytics to support business decisions.
• Create and deliver executive communications, status reporting, and metrics.
• Manage a matrixed team, developing skills and capacity to support control objectives.
• Oversee all controls impacting Digital and Design in the region, including front-line, operational, and technology controls.
• Chair regional and governance forums and play a key escalation role when needed.
• Oversee the execution of a regular testing program of the control framework.

Required Qualifications, Capabilities, and Skills:

• Relevant industry experience with business management and financial expertise.
• Proven leadership experience in managing and inspiring teams within a matrix organization.
• Strong ability to influence outcomes and build consensus.
• Excellent communication skills with the ability to synthesize information and provide clear updates.
• Analytical problem-solving skills with experience in data manipulation.
• Experience working with geographically distributed and culturally diverse teams.
• Ability to operate effectively in a high-pressure, rapidly changing environment.

Preferred Qualifications, Capabilities, and Skills:

• Solution-oriented with a proactive approach to improving business processes.
• Self-starter with the ability to adapt to business changes and directives.
• Proven ability to deliver results quickly by leveraging organizational resources.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.