Events & Partnerships Manager

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Quintain Overview:

Quintain is an award-winning mixed-use property developer in the UK and most famous for Wembley Park, one of Europe's largest and most exciting transformation projects where we have already delivered thousands of homes, shops, offices, restaurants, hotels and cultural venues as well as supporting a growing community of residents and workers.

This world-famous north west London neighbourhood will be the UK's largest single site of Build to Rent homes, with over 6,000 apartments to be operated by Quintain Living by 2027. Our team already has over 3,650 exceptional Build to Rent homes within its portfolio across ten unique developments. The benefits of renting with Quintain Living includes no deposits or fees, utilities set up and ready to go, lifestyle-led amenity spaces, flexible leases, app-based tenancy management, resident events and a 24-hour service.

At Quintain we operate in accordance with our five company values: Creative, People-First, Pioneering, Sustainable and Proud and the associated behaviours foster a sense of respect, awareness and belonging across the business.

Job Purpose:

Strategic planning & delivery of a multi-tiered Events programme to support Quintain Living's acquisition & retention goals: delighting customers, driving resident engagement & interaction, boosting advocacy and length of stay whilst differentiating Quintain Living v other rental options (BTR or standard landlords). In parallel build and maintain our "QL perks", a exclusive range of brand partners that supports residents rental experience and drives secondary revenue. The role will require 5 over 7 day working, to include weekends/bank holidays and evenings as and when event and market activities dictate.

As a key player in the Marketing dept you'll work closely with our Resident team (Operations), our Leasing team, Wembley Park Marketing & Estate teams (who handle place-making activities and control operations in the public realm outside our buildings respectively). Plus collaborate with key brand partners and local Wembley Park brand and partners.

Key Accountabilities:

• Ideate, plan & execute annual, multi-tiered Resident event programme from likes of "everyday" events such as movie night, paint & prosecco, quiz night to 'flagship' exclusive, higher spend, money can't buy experiences, and others in between to drive retention and amplify via social media to support acquisition
• Ideate, plan & execute a select few Corporate event per year to nurture new & existing B2B relationships with selected agents & partners that deliver new residents too us.
• Deliver excellent Event management best practice: creative event concepts that are achievable, well planned and executed on time, to standard and on budget with the customer experience at the heart of the plan. All whilst ensuring highest standards of Health and Safety compliance, appropriate Security and/or Stewarding, including insurances, licencing and event command and control processes.
• Collate event plans that can be circulated to all stakeholders for revie/input, to support briefings or just for FYI: from event branding & comms (Marketing), Resident team (Operations), WP Marketing (Place-making) and QL Exec
• Support event videography & photography output for social media content delivery as and when required

Responsible for tracking event attendance by event, by building, v ticket allocations as well as satisfaction, plus full event budgetary responsibility

• Build and maintain "QL Perks" - a range of revenue ~& non-revenue generating brand partners that supports the resident experience from move in to move out, driving improvement from this value-add scheme that differentiates us from the market, makes our resident's every day renting lives easier whilst driving incremental revenue for the business
• Management of commission/revenue tracker from QL Perks partners ensuring aligned with both partners and Finance.

General Accountabilities:

• Undertake additional relevant duties which fall under the general scope of the role, as directed by your Manager, raising any issues with capacity so they can be properly managed.
• Participate in the full year and half year Performance Development Review process as reviewer and reviewee, meeting the standards and timescales required by the Company.
• At all times ensure that your understanding and skill level regarding the Company's IT systems are up to date, as applicable to your role. Undertake IT training as required to ensure full and proper use of the available technology.
• Demonstrate commitment to and align actions with the Company's values: Creative, People-First, Pioneering, Sustainable and Proud.
• Work within the Company's policies and procedures, governance framework and standards, as detailed on the Company's intranet.
• Remain knowledgeable about Group activities, benefiting from all forms of internal communication provided and acting as a positive ambassador for the Company at all times.
• Use materials and resources effectively and efficiently to minimise waste and always consider the impact of potential actions alongside our Sustainability policies and goals before taking business decisions.

Qualifications/Experience/Skills:

Qualifications

• Proven experience as an Event Lead/Manager within a B2C brand.
• Educated to A level standard (or equivalent).
• IOSH Managing Safely Certificate (or other equivalent 1st level health and safety qualification) (desirable).
• NEBOSH General certificate and have relevant experience of risk assessment and activity method statement review (desirable).
• Other supporting or complimentary qualifications (desirable).

Experience/Skills/Attributes

• An interest in running indoor, outdoor and community events.
• A laser-sharp eye for detail is essential for this role. Excellent organisation, project planning and management skills with the ability to manage multiple parallel events
• A creative lead who has vision and can ideate events by getting into the minds of our customer as to what they would enjoy
• Team player with good demonstrable people & stakeholder management experience.
• Experience of working with external event partners/companies, stakeholders and suppliers
• Excellent communication skills (verbal and written) with the ability to adapt communication style to the relevant audience. Excellent listening skills.
• Enthusiastic, self-motivated team player with a passion and drive to achieve the best possible result and continually improve.
• Warm, welcoming, confident people person - though you won't be hosting every event, you'll be able to engage with our residents, so customer service mindset is critical
• IT skills - must be a competent user of all Microsoft Office applications.