EV Delivery Operations Manager

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EV Delivery Operations Manager

The EV Delivery Operations Manager will lead the operational delivery of several high-profile EV Charge Point operator accounts. Be accountable for management of ICP & DNO relationships, coordinating with and communicating across all stakeholders in a timely and transparent way. Responsible for processes and service delivery to and from ESP to support & assure the smooth delivery of end-user EV roll-out programmes and to promote ESP as a partner of choice to ICPs.

Key Responsibilities

• Own and operate the tendering process for ICPs inclusive of setting scopes, reviewing designs and assuring ICP responses for target sites (typically EV charging LV/HV connections) within agreed SLAs.
• Own and operate the POC Viability Assessment process from POC to site and identify optimal solutions and outline costs within agreed SLAs.
• Operate ESP's programme support methodology to include - Tracking of ICP commercial/tendering progress / Tracking of ICP delivery progress/Resolution and escalation of problem sites/ICPs
• Own and operate the ESP ICP Procurement System - including the maintenance and development of partner ICP rate cards.
• Review, Support and Coordinate (with support) - New connection designs (with partners)/Land rights/Equipment sourcing/specifications/ICP supply chain
• Responsible for expediting and accelerating POC Viability and associated requests (supported by technical administration team)
• Responsible for accurate reporting of SLAs and KPIs for ICP (EV related) activity.
• To support ICP delivery of client programmes of work delivering desired outcomes of Quality, Cost, Service, Delivery, Communication & Safety.
• Responsible for securing viable POCs for end-users, challenging, persuading, negotiating with DNOs as required.
• Build and maintain DNO relationships to support the ESP proposition.
• Engage and coordinate ESP technical/engineering competence as required.
• Identify and deliver value engineering opportunities throughout the process.
• To manage a team of I&C Estimators, ensuring each member has clear targets, objectives, and responsibilities. Progressively monitoring their individual performance against the agreed criteria and conducting formal appraisals.
• Ensuring all processes have the necessary and correct resource allocated to deliver on the key objectives.

Person Specification

• Power Distribution (HV & LV) knowledge (probably gained from DNO/IDNO/ICP/M&E experience).
• Construction/Electrical/Utilities industry experience.
• Customer centric approach with a track record of exceeding customer expectations and maintaining high quality relationships.
• Highly developed senior stakeholder management skills and able to communicate clearly with customers.
• Experienced in coordinating stakeholders and delivering against project and business targets.