EUT Citrix/VDI Engineer, Assistant Manager, IT Infrastructure Services

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Job description

Connect to your Industry

The Citrix/VDI Engineer role will be responsible for the management and delivery of the various VDI systems, applications, patches, virtual desktop, and server solutions in the Deloitte environment.

The VDI environments are a growing area, underpinning important business processes and applications. As a technical specialist, the candidate will be expected to provide technical guidance and technical leadership.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other , foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most .

Connect to your opportunity

We are looking for an End User Technology Citrix/VDI engineer to support Deloitte in a rapidly changing and exciting environment.

The Citrix/VDI engineer should be well versed in the various technology areas with a view to supporting them, but is also expected to show leadership, creativity and problem solving in the system, process, and technology domains. The role requires an understanding of business requirements and how these translate into technology solutions, and you should be comfortable communicating clearly to colleagues, IT leadership and business practitioners. We encourage consideration of flexible ways of working, both formal and informal arrangements, that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss it with us.

Connect to your skills and professional experience

You're comfortable working in a fast-paced environment. In a complex and changing environment, you're adaptable to maintaining a consistently high quality of service without compromise.

You take the initiative and are eager to learn and contribute to a team. You are an excellent communicator and flourish in a team of high performers.

Essential Skills:

• Citrix - Management of the VDI environments including Citrix Virtual Apps and Desktops (CVAD) 1912+, Citrix Provisioning (PVS), Citrix Cloud, Citrix FAS, Citrix ADC (NetScaler).
• User Profile Management - FSLogix for profile containerisation and Office 365 container optimisation.
• Monitoring tools - ControlUp, UberAgent.
• Experience with cloud platforms such as Azure, AWS, or Google Cloud.
• Entra ID - User and group management, SSO, Conditional Access.
• Experience with Azure Virtual Desktop (AVD) and its management.
• Understanding of cloud security best practices and compliance.
• Active Directory - Management of Group Policy.
• Microsoft Intune - device management, compliance policies, configuration profiles.
• DesktopNow/Appsense - Creation and management of DesktopNow policies.
• PowerShell
• Performance Analysis (using tools like perfmon and Wireshark for troubleshooting).
• Provide 3rd line support for desktop services, operating under the ITIL best practice framework.
• Respond to service outages which affect Deloitte's business operation and reputation.
• Strong problem-solving skills with clear communication to peers, customers and management.

Desirable skills

• Good understanding of ITIL framework.
• AZ900 Azure Fundamentals.
• AZ104 Azure Administrator Associate.
• Automation / Scripting.
• System Development - The creation of tools and utilities to effectively deploy and manage a variety of VDI end points.
• Work closely with practitioners and vendors to provide technical support and assistance for problems related to end user services.
• Work with service managers to gather business feedback and align services with required business outcomes.
• Provide leadership input into evaluation, design, and integration of new technologies into end user platforms.
• Maintain the performance, availability and security of end user services, with a focus on continuous service improvement.
• Maintaining documentation, technology compliance standards and landing space policy.
• Document disaster recover procedures and perform regular tests.
• Excellent in-depth knowledge of Microsoft Operating Systems (Windows 11 and Windows server variants essential) including a full understanding of the Windows registry, services, hardware/software drivers and crash analysis.
• Proven experience providing 3rd line support of complex Windows and Citrix environments.
• Excellent knowledge of key Microsoft Applications.
• Demonstrate strong customer service skills, building effective working relationships with other service/ support groups.
• Ability to prioritise multiple and concurrent tasks.
• Demonstrate the ability to solve problems and work to tight deadlines whilst under pressure.
• Demonstrate self-motivation and a proactive approach to workload, able to prioritise multiple and concurrent tasks.

Connect to your business - Enabling Functions

Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.

Central business services

We deliver world-class business support services for our people, our clients and our firm. From HR services, technology and digital support and pensions to facilities management, and more - together we are a true enabler for better business.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"Deloitte's a large, complex and fast-paced organisation but it's open to new ideas. Everyone is encouraged to show initiative and challenge the norm."

- Lisa, Enabling Functions

"The amount of investment in me in terms of training and development has been incredible - it has undoubtedly helped me to progress my career."

- Jim, Enabling Functions

Our hybrid working policy

You'll be based in one of our UK locations with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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